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Install Windows updates?


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#1 Capn Easy

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Posted 09 December 2008 - 01:45 PM

I need info.

I have an open request in the HJT Log forum and am awaiting a reply. I have been told not to install anything, delete anything, etc., until an advisor can get back to me -- which is my intention.

However, when I started up just now to check the status of my request I got a "yellow shield" in my tray with the notation that "updates" were downloading for my computer. When it concluded it looks like legit Windows updates have been downloaded, including a "malware removal tool."

My questions are:

1. Can I trust them?

2. Should I allow them to install?


Thanks

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#2 scff249

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Posted 09 December 2008 - 01:50 PM

Personally, I'd probably hold those off since you have a log in the HJT section. When they say no changes are to be made, I'd rather hold to that instead of risking something and end up compromising the cleanup process. Even if it's a legitimate download, you're better off not doing anything unless advised to do so by the HJT member that's helping you.

That's at least my opinion.

"Ototo'i wa usagi o mita no...Kino wa shika...Kyo wa anata." -Kotomi Ichinose (Clannad) [see below for translation]
"Day before yesterday I saw a rabbit, and yesterday a deer, and today, you." -The Dandelion Girl
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#3 boopme

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Posted 09 December 2008 - 02:42 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
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