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missing desktop, start menu


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#1 willywinky

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Posted 09 December 2008 - 01:16 PM

hi,

OS - Win XP SP3

i ran some pretty complicated malware-removal programs since my PC (on the office network) was showing loads of trojans and other malware. in the order of running, i ran Malwarebytes, MGTools, Combofix with the windows recovery option. Then, on not having found anything substantial, I uninstalled Combofix with the /u optiom and deleted C:Combofix and later, proceeded to delete C:MGTools.

Post this, I ran SuperANTIspyware.Found some malware by the last named. I cleaned up the PC of all the crap and then, did a reboot.

The PC allows me to do a Ctrl+Alt+Del log in, and once I hit Return after entering the password, it just shows me the blue background to the desktop - No items, no menus.

Same thing happens in safe mode.

Ran a SFC Scannow. Gave it the original boot disk. Rebooted after SFC. Again, the system wont move beyond the blue screen. Later, I discovered a solution.

1. I do a Ctrl Alt Del
2. go to File
3. go to New Task (Run)
4. Type explorer.exe

and everything is alright.

But on trying to reboot, the blue screen is a constant.

Tried System Restore post this - doesnt allow me to go to Yesterdays date. Allows me only to go back to four hours prior to now.

When SFC Scannnow did not help me, what will?

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#2 hamluis

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Posted 09 December 2008 - 09:02 PM

A clean install of XP is the correct way to deat with some infected systems.

Louis




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