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Pop-Up Mania - Lost Cause?


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#1 Newslady

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Posted 09 December 2008 - 12:49 PM

Hi There! Here is my problem: Running Win XP on the office computer that everyone up front uses. Now when you are just sitting there, not doing anything in particular, you get about 3 or 4 pop-up IE pages going to different websites. I haven't seen porn so far. Movie trailer sites, yellowpages, I saw one for healthcare.

I tried to do the usual - run the anti-virus scan. There was an outdated version of AVG (6) on there. I tried to download and install the latest version, however the computer won't let me update it. It says I am not connected to the internet, and when I click on the AVG site in the help section, it re-directs me to Antivirus 2009 and other sites that are similar. I have not yet found evidence of Antivirus 2009 on this system.

I read some posts here and tried to install MBAM and ASA, the computer won't me let those install either. If I even try to type in www.bleepingcomputer.com it takes me to Google, then I click on the link and it says that "IE cannot display web page".

Firefox was on this computer, but it seems to have been disabled somehow. We have to use IE for some of our industry websites. Stupid, I know. And I cannot stop the stupid people who use this computer from clicking on stupid things. However, our track record is getting better. It has been a LONG time since we've had an infection like this. So, I guess things are getting better.

So, I'm thinking this computer has been hijacked. And now I don't know how to even get to the websites that can help me.

What do I do?

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#2 buddy215

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Posted 09 December 2008 - 01:31 PM

Use a different computer to download SAS to a CD or other medium. Once you have SAS on the infected computer and before install, locate the SAS.exe file and rename it. Right click on the file and choose rename. Name it lastchancescan and then click on the file to install SAS. Follow the instructions below for setting SAS for scanning.

http://www.superantispyware.com/
Double-click SUPERAntiSypware.exe and use the default settings for installation. (OR the Renamed .EXE)
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the
definitions before scanning by selecting "Check for Updates".
* Under the "Configuration and Preferences", click the Preferences... button.
* Click the "General and Startup" tab, and under
Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
* Click the "Scanning Control" tab, and under Scanner
Options, make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen and exit the program.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

* Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes" and reboot normally.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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