Hello and welcome to Bleeping Computer
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know.
If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.
Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.
Thanks and again sorry for the delay.
We need to see some information about what is happening in your machine. Please perform the following scan:
* Please visit this webpage for instructions for downloading and running ComboFix:http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.
Please do NOt attach your logs but copy and paste it in the thread instead.