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Trying to troubleshoot DVD player


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#1 hikerdave

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Posted 08 December 2008 - 01:15 AM

I have a Compaq Presario 5000, model 5BW284, 850MHz processor,Windows XP Pro

This PC came with a Compaq DVD player built in. I've been noticing that DVD player performance has been steadily deteriorating. Now almost whenever I try to play a DVD movie I

I get this error box saying "please insert disk into drive E." But there is a disk in drive E.

And on My Computer/Devices with removable storage/ DVD Drive E properties/General, it shows:

Used space 0 bytes
Free space 0 bytes

This is what I have done so far:

Checked drivers with seem to be up to date
made sure correct DVD region is selected
made sure device is enabled
updated RAM to maximum 512MB
used optical lens cleaner

Does the DVD drive need replacing?

Thanks,
Dave

Edited by hikerdave, 08 December 2008 - 01:25 AM.


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#2 dc3

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Posted 08 December 2008 - 01:36 PM

It is an electromechanical device and can wear out, so yes, that is a possibility.

Try uninstalling it in the Device Manager and rebooting, the Installation Wizard will recognize it as new hardware and will assign native drivers for it. Sometimes the drivers can become corrupted and need to be replaced.

You could also try installing the drive in another computer and see if the problem repeats in it.

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#3 hikerdave

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Posted 08 December 2008 - 02:37 PM

ok thanks DC3, I'll try uninstalling it in device manager and rebooting. maybe I'll reinstall the Power DVD software also.

Thanks for responding to my other inquiry about upgrading the processor. I guess I'm trying to squeeze as much performance from this old PC as possible. But like you said, probably not worth the expense




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