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I may need to reinstall XP


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#1 Capn Easy

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Posted 07 December 2008 - 11:34 PM

I've currently got a problem that is being addressed elsewhere in BC. I may be jumping the gun, but I anticipate at least the possibility that I'll have to reformat and reload Windows.

I'm running Windows XP Home SP3 on an IBM ThinkCentre computer that's about 5 years old. The computer was bought directly from IBM on their employee purchase plan by my wife. I have all the original CDs (and 1 floppy) that came with the PC, plus a small handful of papers.

The problem is that I don't have the original CD for Windows XP. I do have the COA sticker on the PC, and I've had the Genuine Windows Advantage (or some such name) scan by Microsoft -- but I understand that the COA, plus $2.50, will just about get me a cup of coffee. I have the original CDs for Office XP and other applications, but not Windows. Since the OS was preloaded I really don't know for a fact that I ever did have an original CD.

So, do I still have the option of a fresh install?

Does anyone know if there's a way I can successfully plead my case to Microsoft?

Thanks in advance.

Edited by Capn Easy, 07 December 2008 - 11:35 PM.


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#2 dc3

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Posted 07 December 2008 - 11:57 PM

I see that you have a open HJT log

I see that you have an HJT log posted here:http://www.bleepingcomputer.com/forums/t/184809/all-scans-clean-but-firefox-redirects/?p=1035553 Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled " Haven't Had A Reply In Five Days ."

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