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Keyboard does not work at all---please help


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7 replies to this topic

#1 matter2003

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Posted 07 December 2008 - 07:05 PM

I have a computer which is having a problem getting an input from a keyboard. Its plugged in via PS2 connection, turn on the computer and nothing happens...no Num Lock, can't do anything with it. I attempt to plug it in all the USB ports on the computer, and still nothing. I take other keyboards that have been working on other computers and nothing. I take the original keyboard that was not working and plug it into another computer and it works fine both via PS2 and USB. Any help on this one? Is it a motherboard issue? Obviously something is wrong as keyboards that work fine aren't working and the non-working keyboard works fine on other computers...

Any help would be appreciated. Computer will boot into windows, etc, but I am trying to re-install windows on the computer and obviously am having a pretty tough time since I can't change the boot menu....

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#2 Queen-Evie

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Posted 07 December 2008 - 07:20 PM

This may not help you since you mention the keyboard isn't working when plugged into a ps2 port.
But since you mention USB, might as well give it a shot.
Hook it up via USB. Try booting into BIOS. If you can get into BIOS, root around for something that says USB Legacy Support. If it's disabled, enable it, save the change, reboot.
See if the keyboard responds when you reboot.

#3 matter2003

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Posted 07 December 2008 - 07:25 PM

This may not help you since you mention the keyboard isn't working when plugged into a ps2 port.
But since you mention USB, might as well give it a shot.
Hook it up via USB. Try booting into BIOS. If you can get into BIOS, root around for something that says USB Legacy Support. If it's disabled, enable it, save the change, reboot.
See if the keyboard responds when you reboot.


I plugged it in via PS2 and via every USB port as well, and it doesn't turn on by any method...the keyboard has a PS2 to USB adapter that came with it, so I have tried every method possible....

Edited by matter2003, 07 December 2008 - 07:25 PM.


#4 Queen-Evie

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Posted 07 December 2008 - 10:50 PM

Is it a new keyboard, or has it been connected to your pc for a while?
Did you install drivers for the keyboard?
What make and model is the keyboard?

#5 LedBakery

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Posted 08 December 2008 - 08:35 AM

Try this

Control Panel > Keyboard > Hardware Tab > Properties > Driver Tab > Uninstall

It should ask you to reboot, make sure you keyboard is plugged in via PS2 when rebooting. Windows should automatically detect the added hardware and install the needed driver.

Edited by LedBakery, 08 December 2008 - 08:36 AM.


#6 dpunisher

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Posted 08 December 2008 - 09:56 AM

Does the keyboard work in the BIOS setup screen? If it does, the above advice is right on.

I am a retired Ford tech. Next to Fords, any computer is a piece of cake. (The cake, its not a lie)

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#7 jaycee51

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Posted 08 December 2008 - 11:04 AM

How do u do these things when the keyboard isnt working,,,I'm checking a releatives computer and same prob,, keyboard is inactive,,,,mouse inactive also.

#8 LedBakery

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Posted 08 December 2008 - 12:13 PM

If the mouse is working just go to start menu > Control Panel > Keyboard > Hardware Tab > Properties > Driver Tab > Unistall. You don't need a keyboard to uninstall the keyboard.




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