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trouble with firefox


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#1 shinar

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Posted 06 December 2008 - 05:20 PM

I am running windows xp media edition .. recently about 1/2 hour after i boot up my computer i am unable to access my home page.. my hot mail account or my g mail account
on the home page.. says cant find on hot mail.. all garbled on g mail.. have to use basic g mail as html wont work .

I then reboot my machine and it all works fine .. for about 1/2 hour or so.. ran virus scan with norton ran spybot and ad aware ..
still does the same thing

re installed mozilla fire fox ver 3.04 i think and still does the same thing . is it a registry error ..


anyone have any ideas ..

thanks for any and all help *S*

ciao

rich

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#2 scissorhands7

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Posted 06 December 2008 - 05:46 PM

You're gonna have to post way more than this and be much more descriptive if you want help.

What do you mean unable to access your home page? Can you access other pages?

Give the error line when you look for your email

Post your processes *HiJackThis Log* and I can begin to help.

#3 shinar

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Posted 06 December 2008 - 05:54 PM

hey thanks.. not sure what or how this forum worked. I will gather more info and return with
something you can work with . thanks for the advice

rich

#4 Queen-Evie

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Posted 06 December 2008 - 05:57 PM

scissorhands7,
DO NOT SUGGEST POSTING A HIJACK THIS LOG TO ANYONE. It may not be necessary.
Also, do not tell a poster that you can help with HJT logs. The only people at BC allowed to analyze HJT logs are the Hijack This team, and ONLY in the HJT forum. They have been through an extensive training program for HJT. You are not qualified to analyze HJT logs here at BC.

To shinar: Ignore the advice given to post a HJT log. If it is needed, a malware removal expert will instruct you to run HJT.

#5 scissorhands7

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Posted 06 December 2008 - 05:59 PM

My apologies, I was unaware that it was such a restrictive ordeal on this forum.

Generally its a lot easier (for me personally) to understand a problem if I can rule things out. If I can rule out that he's infected with a ware I can begin to arrive at a solution.




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