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Comp just randomly freezing


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#1 Tylerrr

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Posted 06 December 2008 - 03:39 PM

I was surfing the web and the computer just randomly slowing down so I opened task manager and seen a new program running. It's name is wJQs.exe. I looked on google what it was and everywhere ways it is malware, I found where it was and it is located at C:\Users\Tyer\AppData\Local\Temp. AVG scan didnt find anything and im running Spybot search and destory at the moment. Can anybody help me get rid of this?

Edit:Spybot just finished, Said nothing found.

Edit2:Dled Malwarebytes' and ran a quick scan and full scan, Nothing found..


Edit3:Scanned with jotti.org, Sure enough it was infected:Service load: 0% 100%

File: wJQs.exe
Status: INFECTED/MALWARE (Note: this file has been scanned before. Therefore, this file's scan results will not be stored in the database)
MD5: f43f541a87a20b49c5263c666ac19f9f
Packers detected: -

Scanner results
Scan taken on 06 Dec 2008 21:12:54 (GMT)
A-Squared Found nothing
AntiVir Found TR/Crypt.XPACK.Gen
ArcaVir Found Heur.W32
Avast Found nothing
AVG Antivirus Found nothing
BitDefender Found nothing
ClamAV Found nothing
CPsecure Found nothing
Dr.Web Found nothing
F-Prot Antivirus Found nothing
F-Secure Anti-Virus Found Trojan-Downloader:W32/Agent.IEB
G DATA Found nothing
Ikarus Found nothing
Kaspersky Anti-Virus Found nothing
NOD32 Found nothing
Norman Virus Control Found W32/Smalltroj.JBST
Panda Antivirus Found nothing
Sophos Antivirus Found Mal/Generic-A
VirusBuster Found nothing
VBA32 Found Trojan-Downloader.Win32.Small.agqz

Edited by Tylerrr, 06 December 2008 - 05:54 PM.


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#2 buddy215

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Posted 06 December 2008 - 09:10 PM

http://www.superantispyware.com/ Works best at finding and removing the malware when scan is run in SAFE MODE AFTER INSTALLING.

Download and install SUPERAntiSpyware Free from the link above.

* Double-click SUPERAntiSypware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the
definitions before scanning by selecting "Check for Updates".
* Under the "Configuration and Preferences", click the Preferences... button.
* Click the "General and Startup" tab, and under
Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
* Click the "Scanning Control" tab, and under Scanner
Options, make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen and exit the program.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

* Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes" and reboot normally.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.

Edited by buddy215, 06 December 2008 - 09:11 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Tylerrr

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Posted 07 December 2008 - 08:03 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/07/2008 at 07:53 AM

Application Version : 4.22.1014

Core Rules Database Version : 3665
Trace Rules Database Version: 1645

Scan type : Complete Scan
Total Scan Time : 00:34:34

Memory items scanned : 206
Memory threats detected : 0
Registry items scanned : 6103
Registry threats detected : 0
File items scanned : 80072
File threats detected : 3

Adware.Tracking Cookie
C:\Users\Tyer\AppData\Roaming\Microsoft\Windows\Cookies\tyer@doubleclick[2].txt
C:\Users\Tyer\AppData\Roaming\Microsoft\Windows\Cookies\Low\tyer@ads.bleepingcomputer[1].txt

Trojan.Unknown Origin
C:\USERS\TYER\APPDATA\LOCAL\TEMP\WJQS.EXE

Thanks alot, I dont see the virus/trojan anymore at C:\Users\Tyer\AppData\Local\Temp.
Can I be sure that its gone?

#4 buddy215

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Posted 07 December 2008 - 09:40 AM

The WJQS.exe is described by some security programs as a "backdoor" trojan.
This means that most security experts would recommend reformatting your HD and a new install of your operating system.

Using a different computer, you should change all passwords such as emails, and especially Paypal, credit cards, bank accounts, etc. as your computer may have been compromised.

If you are not planning to reformat I would suggest doing an online scan using Kaspersky.
http://www.kaspersky.com/virusscanner

Let us know what Kaspersky finds.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Tylerrr

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Posted 07 December 2008 - 11:39 AM

I scanned critical areas, nothing found. I seem to be fine right now

#6 buddy215

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Posted 07 December 2008 - 12:25 PM

Use Ccleaner to clean up your temporary files, logs, etc. During install you will be offered the Yahoo Toolbar. Uncheck if not
wanted. http://www.ccleaner.com/

Delete all restore points in System Restore. Some are infected. See info in links below if needed.
Vista--http://www.bleepingcomputer.com/tutorials/windows-vista-system-restore-guide/
XP-----http://www.bleepingcomputer.com/tutorials/windows-xp-system-restore-guide/

SAS usually updates after 7pm EST on Mondays. You should get those updates and run another full scan in safe mode.

You should check all your programs for security updates. A fast way to do that is by using Secunia online scanner. It is fast and accurate. http://secunia.com/vulnerability_scanning/online/

The best protection against "driveby" installs of malware and many others is using Firefox browser with the NoScript addon.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Tylerrr

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Posted 07 December 2008 - 12:31 PM

Programs / Result Version Detected Status
Microsoft Windows Vista

Adobe Reader 8.x 8.1.2.86
This installation of Adobe Reader 8.x is insecure and potentially exposes your system to security threats!

The detected version installed on your system is 8.1.2.86, however, the latest patched version released by the vendor, fixing one or more vulnerabilities, is 8.1.3.

Update Instructions:
Download


Installed on Your System in:
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
Microsoft Internet Explorer 7.x 7.0.6001.18000

Microsoft Windows Media Player 11.x 11.0.6001.7000

Adobe Flash Player 9.x 9.0.47.0
This installation of Adobe Flash Player 9.x is insecure and potentially exposes your system to security threats!

The detected version installed on your system is 9.0.47.0, however, the latest patched version released by the vendor, fixing one or more vulnerabilities, is 9.0.151.0.

Update Instructions:
Download


Installed on Your System in:
C:\Windows\SYSTEM32\Macromed\Flash\Flash9d.ocx
Adobe Flash Player 9.x 9.0.115.0
This installation of Adobe Flash Player 9.x is insecure and potentially exposes your system to security threats!

The detected version installed on your system is 9.0.115.0, however, the latest patched version released by the vendor, fixing one or more vulnerabilities, is 9.0.151.0.

Update Instructions:
Download


Installed on Your System in:
C:\Windows\SYSTEM32\Macromed\Flash\Flash9e.ocx
Sun Java JRE 1.6.x / 6.x 6.0.60.2
This installation of Sun Java JRE 1.6.x / 6.x is insecure and potentially exposes your system to security threats!

The detected version installed on your system is 6.0.60.2, however, the latest patched version released by the vendor, fixing one or more vulnerabilities, is 6.0.110.0.

Update Instructions:
Download


Installed on Your System in:
C:\Program Files\Java\jre1.6.0_06\bin\java.exe


Does that mean that I should install the latest? Most of them programs I don't even use.

#8 buddy215

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Posted 07 December 2008 - 12:46 PM

Yes, install all of the updates.
The easiest way to make sure you get the correct Sun Java update is to open Java in the Control Panel (coffee cup)
and choose update. Once you have updated Java, go to the Add/Remove program and remove all old Java programs.

Easiest way to get the correct Adobe Flash player is to go to run the Adobe uninstaller and remove all old Adobe Flash programs. http://kb.adobe.com/selfservice/viewConten...rnalId=tn_14157
Then go to site that you need flash to view such as youtube or BBC news and follow the prompts.

Adobe Reader is used to read PDF files. Open the Adobe Reader and select update.

All Three of those programs have recently been exploited by malware. Very important to get them updated.

Up to you whether or not to install the latest Windows Media Player. If you don't use it or the one you are using now
is satisfactory, you could pass on updating.

Edited by buddy215, 07 December 2008 - 12:48 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 Tylerrr

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Posted 07 December 2008 - 01:18 PM

Ok, When I try to uninstall the old java it says "An unidentified program wants to access your computer". But when I click more details it says Update, 1.6.0.60 and sunmycros I think. I should let it run?

#10 buddy215

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Posted 07 December 2008 - 01:58 PM

I just updated my own Java. After downloading and following the prompts, I was instructed to reboot to finish the install. Is that what you did?

Are you uninstalling from the Add/Remove program or whatever Vista calls it? If so, and you have already installed the new version, I don't know why you are getting that notice. I am using XP.

Edited by buddy215, 07 December 2008 - 01:59 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 Tylerrr

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Posted 07 December 2008 - 02:10 PM

Nope, It didn't make me restart comp And yes im uninstalling from Add/Remove program list.
Edit:Site is loading kinda slow, Is it just me?

Edited by Tylerrr, 07 December 2008 - 02:12 PM.


#12 buddy215

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Posted 07 December 2008 - 02:11 PM

Wouldn't you know it. Bleeping Computer has a tutorial on uninstalling programs in Vista. If you need it, here is a link.
http://www.bleepingcomputer.com/tutorials/uninstall-a-program-in-windows/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 Tylerrr

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Posted 07 December 2008 - 02:21 PM

Taking me a minute+ just to load the page, could it be a virus slowing me down? other pages load fine

#14 Tylerrr

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Posted 07 December 2008 - 02:22 PM

double post cause lag, sorry

Edited by Tylerrr, 07 December 2008 - 02:26 PM.


#15 buddy215

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Posted 07 December 2008 - 02:27 PM

This site gets slow occassionally. I think it does back up every hour and there may be a lot of users, too.
I noticed a delay in loading, too.

The latest update for Java is Java 6 Update 11. Open Java again and click on about and see if you have 11 listed.

Then let's see if it is working properly. Here is a link to a site that I use that loads a puzzle in Java.
http://www.bostonherald.com/crossword/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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