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webscanX.exe


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10 replies to this topic

#1 Griega

Griega

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Posted 11 May 2005 - 05:15 PM

:thumbsup: Hi everyone!

I'm new here! I really need help! My McAfee antivirus is playing up! It will not start the Internet Filter or the Download Scan (the 2 most important features!) :flowers:

It says WebscanX.exe has created an error and needs to be restarted!

I can restart Mcafee, even my PC as many times as I like but it won't work!

Anyone know what to do?

If it means changing something in the registry, let me know I can do that!

Looking forward to hearing from you,

Greetings from sunny Spain! :trumpet:

Added note:

Ok now my Yahoo AntiSpy is coming up with a similar application error! YPSR.EXE :inlove:

If anyone can help with YPSR.EXE or WebscanX.exe, or both. please post or PM me! Thanks

Edited by Griega, 12 May 2005 - 12:02 AM.


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#2 Grinler

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    Lawrence Abrams


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Posted 13 May 2005 - 11:09 AM

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

HijackThis Download Site

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers, Malware, & Spyware

#3 Griega

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Posted 20 May 2005 - 03:13 PM

Hi Lawrence!

Just seen your reply-thanks!

I'm surfing right now, but I'll follow your instructions & get back to you later tonight!

I hope we can solve this, Internet keeps on crashing too!

Thanks again! :thumbsup:

#4 Griega

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Posted 20 May 2005 - 06:47 PM

Logfile of HijackThis v1.99.1
Scan saved at 1:46:36, on 21/05/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINNT\System32\smss.exe
D:\WINNT\system32\winlogon.exe
D:\WINNT\system32\services.exe
D:\WINNT\system32\lsass.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\system32\LEXBCES.EXE
D:\WINNT\system32\spoolsv.exe
D:\WINNT\system32\LEXPPS.EXE
D:\WINNT\system32\CTSvcCDA.EXE
D:\WINNT\System32\svchost.exe
D:\Program Files\VeriSign\NAVI\naviagent.exe
D:\WINNT\system32\regsvc.exe
D:\WINNT\system32\MSTask.exe
D:\WINNT\System32\WBEM\WinMgmt.exe
D:\WINNT\System32\mspmspsv.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\Explorer.EXE
D:\Program Files\Clony\CloneCD\CloneCDTray.exe
D:\WINNT\NCLAUNCH.EXe
D:\Program Files\MensajeriaWeb\MensajeriaWeb.exe
D:\Program Files\Common Files\efax\HotTray.exe
D:\Program Files\Common Files\efax\Dllcmd32.exe
D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
D:\Program Files\Microsoft Office\Office\OSA.EXE
D:\PROGRA~1\INCRED~1\bin\IMApp.exe
D:\Program Files\IncrediMail\bin\IncMail.exe
D:\Program Files\Microsoft Office\Office\excel.exe
D:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
D:\Program Files\Network Associates\VirusScan\VsStat.exe
D:\Program Files\Network Associates\VirusScan\Vshwin32.exe
D:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
D:\Program Files\Network Associates\VirusScan\Avconsol.exe
D:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINNT\System32\svchost.exe
D:\Program Files\Yahoo!\Messenger\YPager.exe
D:\Program Files\Internet Explorer\iexplore.exe
C:\unzipped\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.my.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - URLSearchHook: i-Nav IDN SearchHook - {CE000994-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
N2 - Netscape 6: user_pref("browser.startup.homepage", "www.yahoo.com"); (D:\Documents and Settings\Lee Chapman\Application Data\Mozilla\Profiles\default\vpbrj07p.slt\prefs.js)
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (D:\Documents and Settings\Lee Chapman\Application Data\Mozilla\Profiles\default\vpbrj07p.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_2_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll (file missing)
O2 - BHO: i-Nav IDN Resolver - {CE000992-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_2_0.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] D:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [IncrediMail] D:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "D:\Program Files\Clony\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [CloneCDTray] "D:\Program Files\Clony\CloneCD\CloneCDTray.exe"
O4 - HKLM\..\Run: [Rscmpt] D:\WINNT\System32\Rscmpt.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SpybotSnD] "D:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKLM\..\Run: [Instan-t] D:\PROGRA~1\IMVITE\itload.exe monitor
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [IncrediMail] D:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [NCLaunch] D:\WINNT\NCLAUNCH.EXe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Mensajeria Web] D:\Program Files\MensajeriaWeb\MensajeriaWeb.exe 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: eFax.com Tray Menu.lnk = D:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Live Menu.lnk = D:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: Microsoft Find Fast.lnk = D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = D:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - D:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
O9 - Extra button: Short Message - {5DA5CC16-90A8-4c78-AB5E-596BAEDD1289} - http://sms.3721.com/ie/index.htm (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINNT\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - D:\WINNT\System32\Shdocvw.dll
O9 - Extra button: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra 'Tools' menuitem: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra button: (no name) - {CE000996-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O9 - Extra 'Tools' menuitem: i-Nav Options - {CE000996-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O16 - DPF: UBIFone - http://www.ubifone.com/webphone/UBIFone.CAB
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} (LiveUpdate Crescendo) - http://www.liveupdate.com/controls/getcab2.dll
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akamai.net/7/1408/9955/2003...iTunesSetup.exe
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {56C9629A-C33F-11D3-BBFB-00105A1FAD68} - http://www.eyetide.com/download//303/Eyetide%20Installer.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A...eX/FileXfer.cab
O16 - DPF: {CD89AB62-B70C-43CF-AC83-C7BB55C3DA43} - http://www.sirsearch.com/toolbar/partner/s...ndle_tdp047.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...367/mcfscan.cab
O16 - DPF: {EFB22865-F3BC-4309-ADFA-C8E078A7F762} (SysWebTelecomInt Class) - http://www.sponsoradulto.com/es/SysWebTelecom.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...p1/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CCS\Services\Tcpip\..\{4D67D863-5C27-4DA4-859F-3F6220913571}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CS2\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CS3\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - D:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINNT\system32\CTSvcCDA.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - D:\WINNT\System32\dmadmin.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - D:\WINNT\system32\LEXBCES.EXE
O23 - Service: McShield - Unknown owner - D:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: VeriSign Updater (navi) - VeriSign, Inc. - D:\Program Files\VeriSign\NAVI\naviagent.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - D:\WINNT\system32\nvsvc32.exe

#5 Grinler

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Posted 21 May 2005 - 09:22 PM

Do you know what this is?

O4 - HKCU\..\Run: [Mensajeria Web] D:\Program Files\MensajeriaWeb\MensajeriaWeb.exe 1


Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
O16 - DPF: {CD89AB62-B70C-43CF-AC83-C7BB55C3DA43} - http://www.sirsearch.com/toolbar/partner/s...ndle_tdp047.cab
O16 - DPF: {EFB22865-F3BC-4309-ADFA-C8E078A7F762} (SysWebTelecomInt Class) - http://www.sponsoradulto.com/es/SysWebTelecom.cab

Reboot your computer and post a new log.

#6 Griega

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Posted 22 May 2005 - 09:17 AM

Thanks Lawrence!

Mensejeria Web is a program I use to send SMS messages to mobiles from my PC instead of my mobile! It should be OK! (The problems didn't start till quite a while after it was installed!)

New error today: svchost.exe

I followed your instructions! Here's the new log:

Logfile of HijackThis v1.99.1
Scan saved at 15:57:46, on 22/05/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINNT\System32\smss.exe
D:\WINNT\system32\winlogon.exe
D:\WINNT\system32\services.exe
D:\WINNT\system32\lsass.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\system32\LEXBCES.EXE
D:\WINNT\system32\spoolsv.exe
D:\WINNT\system32\LEXPPS.EXE
D:\WINNT\system32\CTSvcCDA.EXE
D:\Program Files\VeriSign\NAVI\naviagent.exe
D:\WINNT\system32\regsvc.exe
D:\WINNT\system32\MSTask.exe
D:\WINNT\System32\WBEM\WinMgmt.exe
D:\WINNT\System32\mspmspsv.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\Explorer.EXE
D:\Program Files\Clony\CloneCD\CloneCDTray.exe
D:\WINNT\NCLAUNCH.EXe
D:\Program Files\MensajeriaWeb\MensajeriaWeb.exe
D:\Program Files\Common Files\efax\HotTray.exe
D:\Program Files\Common Files\efax\Dllcmd32.exe
D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
D:\Program Files\Microsoft Office\Office\OSA.EXE
D:\PROGRA~1\INCRED~1\bin\IMApp.exe
D:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
D:\Program Files\Network Associates\VirusScan\VsStat.exe
D:\Program Files\Network Associates\VirusScan\Vshwin32.exe
D:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
D:\Program Files\Network Associates\VirusScan\Avconsol.exe
D:\WINNT\System32\svchost.exe
D:\Program Files\Yahoo!\Messenger\YPager.exe
D:\WINNT\system32\drwtsn32.exe
D:\WINNT\system32\notepad.exe
D:\PROGRA~1\INCRED~1\bin\ImNotfy.exe
C:\unzipped\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.my.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - URLSearchHook: i-Nav IDN SearchHook - {CE000994-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
N2 - Netscape 6: user_pref("browser.startup.homepage", "www.yahoo.com"); (D:\Documents and Settings\Lee Chapman\Application Data\Mozilla\Profiles\default\vpbrj07p.slt\prefs.js)
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (D:\Documents and Settings\Lee Chapman\Application Data\Mozilla\Profiles\default\vpbrj07p.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_2_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll (file missing)
O2 - BHO: i-Nav IDN Resolver - {CE000992-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_2_0.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] D:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [IncrediMail] D:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "D:\Program Files\Clony\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [CloneCDTray] "D:\Program Files\Clony\CloneCD\CloneCDTray.exe"
O4 - HKLM\..\Run: [Rscmpt] D:\WINNT\System32\Rscmpt.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SpybotSnD] "D:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKLM\..\Run: [Instan-t] D:\PROGRA~1\IMVITE\itload.exe monitor
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [IncrediMail] D:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [NCLaunch] D:\WINNT\NCLAUNCH.EXe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Mensajeria Web] D:\Program Files\MensajeriaWeb\MensajeriaWeb.exe 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: eFax.com Tray Menu.lnk = D:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Live Menu.lnk = D:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: Microsoft Find Fast.lnk = D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = D:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - D:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
O9 - Extra button: Short Message - {5DA5CC16-90A8-4c78-AB5E-596BAEDD1289} - http://sms.3721.com/ie/index.htm (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINNT\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - D:\WINNT\System32\Shdocvw.dll
O9 - Extra button: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra 'Tools' menuitem: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra button: (no name) - {CE000996-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O9 - Extra 'Tools' menuitem: i-Nav Options - {CE000996-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O16 - DPF: UBIFone - http://www.ubifone.com/webphone/UBIFone.CAB
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} (LiveUpdate Crescendo) - http://www.liveupdate.com/controls/getcab2.dll
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akamai.net/7/1408/9955/2003...iTunesSetup.exe
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {56C9629A-C33F-11D3-BBFB-00105A1FAD68} - http://www.eyetide.com/download//303/Eyetide%20Installer.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A...eX/FileXfer.cab
O16 - DPF: {CD89AB62-B70C-43CF-AC83-C7BB55C3DA43} - http://www.sirsearch.com/toolbar/partner/s...ndle_tdp047.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...367/mcfscan.cab
O16 - DPF: {EFB22865-F3BC-4309-ADFA-C8E078A7F762} (SysWebTelecomInt Class) - http://www.sponsoradulto.com/es/SysWebTelecom.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...p1/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CCS\Services\Tcpip\..\{4D67D863-5C27-4DA4-859F-3F6220913571}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CS2\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CS3\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - D:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINNT\system32\CTSvcCDA.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - D:\WINNT\System32\dmadmin.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - D:\WINNT\system32\LEXBCES.EXE
O23 - Service: McShield - Unknown owner - D:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: VeriSign Updater (navi) - VeriSign, Inc. - D:\Program Files\VeriSign\NAVI\naviagent.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - D:\WINNT\system32\nvsvc32.exe

Looking forward to your reply!

Thanks again, Lee (Ms)

#7 Grinler

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Posted 22 May 2005 - 05:27 PM

Fix this entry:

O16 - DPF: {CD89AB62-B70C-43CF-AC83-C7BB55C3DA43} - http://www.sirsearch.com/toolbar/partner/s...ndle_tdp047.cab


Reboot and post a new log

#8 Griega

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Posted 26 May 2005 - 08:43 PM

Hi Lawrence! Strangely i wasn't emailed that you had replied so i just found your message cos i looked-just in case!

I rescanned but didn't find the file you'd mentioned! However I did have a trojan virus earlier today which I erased, which might be the reason!?

(Antivirus & antispy still not working!)

Anyway here's the log!:

Logfile of HijackThis v1.99.1
Scan saved at 3:29:15, on 27/05/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\WINNT\System32\smss.exe
D:\WINNT\system32\winlogon.exe
D:\WINNT\system32\services.exe
D:\WINNT\system32\lsass.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\system32\LEXBCES.EXE
D:\WINNT\system32\spoolsv.exe
D:\WINNT\system32\LEXPPS.EXE
D:\WINNT\system32\CTSvcCDA.EXE
D:\WINNT\System32\svchost.exe
D:\Program Files\VeriSign\NAVI\naviagent.exe
D:\WINNT\system32\regsvc.exe
D:\WINNT\system32\MSTask.exe
D:\WINNT\System32\WBEM\WinMgmt.exe
D:\WINNT\System32\mspmspsv.exe
D:\WINNT\system32\svchost.exe
D:\WINNT\Explorer.EXE
D:\Program Files\Clony\CloneCD\CloneCDTray.exe
D:\WINNT\NCLAUNCH.EXe
D:\Program Files\Yahoo!\Messenger\ypager.exe
D:\Program Files\MensajeriaWeb\MensajeriaWeb.exe
D:\Program Files\Common Files\efax\HotTray.exe
D:\Program Files\Common Files\efax\Dllcmd32.exe
D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
D:\Program Files\Microsoft Office\Office\OSA.EXE
D:\PROGRA~1\INCRED~1\bin\IMApp.exe
D:\WINNT\System32\svchost.exe
D:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
D:\Program Files\Network Associates\VirusScan\VsStat.exe
D:\Program Files\Network Associates\VirusScan\Vshwin32.exe
D:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
D:\Program Files\Network Associates\VirusScan\Avconsol.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\PROGRA~1\INCRED~1\bin\ImNotfy.exe
C:\unzipped\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.my.yahoo.com/
R3 - URLSearchHook: i-Nav IDN SearchHook - {CE000994-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
N2 - Netscape 6: user_pref("browser.startup.homepage", "www.yahoo.com"); (D:\Documents and Settings\Lee Chapman\Application Data\Mozilla\Profiles\default\vpbrj07p.slt\prefs.js)
N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://D%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (D:\Documents and Settings\Lee Chapman\Application Data\Mozilla\Profiles\default\vpbrj07p.slt\prefs.js)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_2_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll (file missing)
O2 - BHO: i-Nav IDN Resolver - {CE000992-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\ycomp5_6_2_0.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] D:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [IncrediMail] D:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "D:\Program Files\Clony\CloneCD\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [CloneCDTray] "D:\Program Files\Clony\CloneCD\CloneCDTray.exe"
O4 - HKLM\..\Run: [Rscmpt] D:\WINNT\System32\Rscmpt.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SpybotSnD] "D:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKLM\..\Run: [Instan-t] D:\PROGRA~1\IMVITE\itload.exe monitor
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKCU\..\Run: [IncrediMail] D:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [NCLaunch] D:\WINNT\NCLAUNCH.EXe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Mensajeria Web] D:\Program Files\MensajeriaWeb\MensajeriaWeb.exe 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: eFax.com Tray Menu.lnk = D:\Program Files\Common Files\efax\HotTray.exe
O4 - Global Startup: Live Menu.lnk = D:\Program Files\Common Files\efax\Dllcmd32.exe
O4 - Global Startup: Microsoft Find Fast.lnk = D:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = D:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - D:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0527.dll
O9 - Extra button: Short Message - {5DA5CC16-90A8-4c78-AB5E-596BAEDD1289} - http://sms.3721.com/ie/index.htm (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - D:\WINNT\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - D:\WINNT\System32\Shdocvw.dll
O9 - Extra button: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra 'Tools' menuitem: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-grs.com/plug-in/support/index.jsp (file missing)
O9 - Extra button: (no name) - {CE000996-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O9 - Extra 'Tools' menuitem: i-Nav Options - {CE000996-A58C-4441-8938-744CD72AB27F} - D:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O16 - DPF: UBIFone - http://www.ubifone.com/webphone/UBIFone.CAB
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} (LiveUpdate Crescendo) - http://www.liveupdate.com/controls/getcab2.dll
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...nst_current.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akamai.net/7/1408/9955/2003...iTunesSetup.exe
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {56C9629A-C33F-11D3-BBFB-00105A1FAD68} - http://www.eyetide.com/download//303/Eyetide%20Installer.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/A...eX/FileXfer.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...367/mcfscan.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...p1/imloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CCS\Services\Tcpip\..\{4D67D863-5C27-4DA4-859F-3F6220913571}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CS2\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O17 - HKLM\System\CS3\Services\Tcpip\..\{45FD811F-2416-42F4-9DE6-EC2ECF2238C8}: NameServer = 80.58.0.33,80.58.32.97
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - D:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINNT\system32\CTSvcCDA.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - D:\WINNT\System32\dmadmin.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - D:\WINNT\system32\LEXBCES.EXE
O23 - Service: McShield - Unknown owner - D:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: VeriSign Updater (navi) - VeriSign, Inc. - D:\Program Files\VeriSign\NAVI\naviagent.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - D:\WINNT\system32\nvsvc32.exe

Thanks again, Lee

#9 Grinler

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Posted 27 May 2005 - 01:54 PM

Looks good to me. Are you still having problems?

#10 Griega

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Posted 28 May 2005 - 04:18 PM

Yes unfortuantely Antivirus & Antispy still have the same problems! And IE crashes often! :thumbsup:

Any further suggestions?

I'm moving Tuesday or Wednesday & would really like to sort this before!

Thanks, Lawrence!

P.S. Didn't know that you'd answered now either!?

#11 Grinler

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Posted 28 May 2005 - 08:23 PM

At this point I do not see anything else. I dont think you are having a malware issue anymore. My suggestion is uninstall both applications and reinstall them. Then see if the problem continues to occur.

Also follow all these steps:


Your log is clean! Great job!

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help and if there any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BC, we also help people with other computer problems! Do not forget to tell your friends about us!




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