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2 Regenerating Problems


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#1 efantom

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Posted 06 December 2008 - 12:49 PM

Hello All,

My name is Eric and I just found this Forum while searching the Web for the 2 problems that keep coming back on my computer.

My Info:
HP Pavilion Desktop PC
Windows XP Media Center Edition
Version 2002
Service Pack 3

I use Avast Home Edition as my AntiVirus Software (Yes, I know, I'm cheap).


Now to my problems. I have tried deleting these files through my Avast and they keep coming back. I have also gone as far as doing a complete PC Recovery twice. So I feel like these are on my D Drive Recovery part also. Here is what comes up on my Avast:

C:\System Volume\...\A0000138.ico Win32:Agent.ABNZ [Trj]
C:\System Volume Information\_restore{106CF321-99A3-9103-1BD027606A99}\RPO

C:\System Volume\...\PPCToolbar.dll Win32:Adware-gen [Adw]
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}RP17

Everytime I delete or move these to the Virus Chest the next time I restart my computer and run a scan they come back. Only they change the name a little bit.

Example: The C:\System Volume\...\A0000138.ico Win32:Agent.ABNZ [Trj] has been A0000139, A0000141, etc.
But this part always stays the same: C:\System Volume Information\_restore{106CF321-99A3-9103-1BD027606A99}\

The end part of these has also changed slightly.

Example: C:\System Volume Information\_restore{106CF321-99A3-9103-1BD027606A99}\RPO
C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}RP17

Just the underline changes. Everything else stays the same.

I know at one time these did Not show up. This PC is used as a Family computer and I have no idea where these came from. I suspect my kids might have picked it up from MySpace or FaceBook. They play a lot of games on those with thier friends.

I'm not the most computer savy person, so if someone can help me, please speak way down to me. Praying someone can help me.

Thanks In Advance,
Eric

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#2 ruby1

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Posted 06 December 2008 - 01:06 PM

welcom :thumbsup:

I use Avast Home Edition as my AntiVirus Software (Yes, I know, I'm cheap).

that is quite OK; you have av protection of your choice :flowers:

to start you off could you run a scan so we can see what might be going on and someone will be along to check its report




Please download Malwarebytes Anti-Malware and save it to your Desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan.

    If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.





see how you get on with that and let us see its report to check for you?

#3 efantom

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Posted 06 December 2008 - 01:23 PM

Malwarebytes' Anti-Malware 1.31
Database version: 1467
Windows 5.1.2600 Service Pack 3

12/6/2008 12:20:29 PM
mbam-log-2008-12-06 (12-20-28).txt

Scan type: Quick Scan
Objects scanned: 53366
Time elapsed: 4 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 ruby1

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Posted 06 December 2008 - 01:30 PM

that appears to be clear

maybe now try this one

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your Desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".

    (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method.

To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

I would expect THIS scan to take a LOT longer that the other one.

let us know how you get on?

#5 efantom

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Posted 06 December 2008 - 02:12 PM

ruby1,

I'm doing the SUPERAntiSpyware scan as you prescribed. I'm on another computer right now and first I would just like to Thank You for using your precise time to help out a complete stranger. While I'm waiting for the scan to complete, I've been reading through this site and noticing a lot of different software programs listed to help prevent this. In a nut shell, what should I run to keep these things from happening? What do you recommend?

My kids don't know it yet, but all 3 are getting laptops for Christmas. They all run Vista. Two with the 64 bit system and one with the 32 bit. I'd like to have installed the best protection I can get. One of my kids is really click happy :thumbsup: and I'm really worried about her.

I also have 3 PC all running XP Home Editions. So again what would be best for me to install on all my systems? Keep in mind simple and easy user interfaces for very novell users.

Thanks In Advance,
Eric

Edited by efantom, 06 December 2008 - 02:17 PM.


#6 efantom

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Posted 06 December 2008 - 03:22 PM

Ok, here is the scan log from SUPERAntiSpyware:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/06/2008 at 02:14 PM

Application Version : 4.22.1014

Core Rules Database Version : 3665
Trace Rules Database Version: 1645

Scan type : Complete Scan
Total Scan Time : 01:22:55

Memory items scanned : 173
Memory threats detected : 0
Registry items scanned : 6717
Registry threats detected : 0
File items scanned : 120527
File threats detected : 17

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.bleepingcomputer[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ad.yieldmanager[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adopt.specificclick[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@adrevolver[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.bleepingcomputer[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ads.pointroll[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@advertising[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@apmebf[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@atdmt[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@doubleclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@mediaplex[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@richmedia.yahoo[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@specificclick[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@specificmedia[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@stopzilla[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.googleadservices[2].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@www.stopzilla[1].txt

#7 ruby1

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Posted 06 December 2008 - 03:33 PM

Suggest; empty your Temporary Internet Files folder to get rid of all the Tracking cookies then check for updates, reboot and back into safe mode to rerun superantispyware on as deep and full a scan as you can of ALL your fixed Drives ; that should then give us a clear scan :thumbsup:

#8 efantom

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Posted 06 December 2008 - 07:13 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/06/2008 at 05:08 PM

Application Version : 4.22.1014

Core Rules Database Version : 3665
Trace Rules Database Version: 1645

Scan type : Complete Scan
Total Scan Time : 02:19:22

Memory items scanned : 168
Memory threats detected : 0
Registry items scanned : 6704
Registry threats detected : 0
File items scanned : 120105
File threats detected : 0




This shows me clean. Should I run my Avast and see if it shows anything now?

#9 efantom

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Posted 07 December 2008 - 08:51 AM

Avast shows up clean now. Thanks ruby1 for the help. I still wish you would give me some recommendations on what to run though.

Thanks Again,
Eric

#10 ruby1

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Posted 07 December 2008 - 09:58 AM

You may wish to try an ON -line antivirus scan from Trend
locate your country from the top of this page
http://housecall.trendmicro.com/uk/
this will give you some idea of what you might expect to see when you are loading the program
http://it.cas.psu.edu/205.htm


Trend Micro has an free on-line Virus and Security scanner. You can use this if you have Internet Access. You can use this tool in addition to your already installed Symantec antivirus application for a second opinion.

These steps are written for machines with Windows XP with Service Pack 2 (or higher).


let us know how you get on with it? I recommend you do NOTHING with the computer and close all browers and windows EXCEPT the Trend micro one while the scan is running, and observe the progress of the scan :thumbsup:




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