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Mouse and Keyboard don't work


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#1 lauren h

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Posted 05 December 2008 - 10:17 PM

Hi,

I've got Windows XP Home installed on a PC. The owner of the PC, after Windows prompted him to install some sort of mouse/keyboard software used with new hardware, lost the use of his mouse and keyboard. This may or may not be the problem, as he's had the same mouse/keyboard/computer combination for about 2 years.
I can't get past the welcome/log in screen (the same thing even happens in safe mode). Both the keyboard and the mouse are plugged in via the green and purple ports on the back of the computer (sorry, I can't remember what that's called at the moment). The mouse is optical and my brother (the computer owner) says that the red light on the bottom of the mouse came on in Safe Mode, but it still would not work (nor would the keyboard).

Any and all help would be very much appreciated.

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#2 boopme

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Posted 05 December 2008 - 11:22 PM

Is it possible to uninstall that sotware thru the Contol Panel's Add/Remove Programs.

Another option may be to use System Restore and roll the system back to a date prior to installing the software.
See..Windows XP System Restore Guide
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#3 lauren h

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Posted 05 December 2008 - 11:28 PM

No, it's not possible to do either of those since I can't use the mouse or the keyboard even in Safe Mode.

Thanks for the suggestions, though.

#4 Queen-Evie

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Posted 05 December 2008 - 11:41 PM

A simple thing to try:
Turn off the computer.
UNPLUG the mouse and the keyboard from the ports.
Wait a couple of minutes, plug them back in, restart the computer.
I had issues with ps2 ports a few times, and this usually worked for me.
May not work for your brother, but at this point you will probably try anything.
Make sure they get plugged in to the correct ports. (purple for keyboards and green for mice)

#5 lauren h

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Posted 06 December 2008 - 12:38 AM

I've tried that already. Sorry, I forgot to mention that in my original post.

I'm seriously considering doing a Clean Install of XP from the CD. Would that end the problem?

#6 Queen-Evie

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Posted 06 December 2008 - 01:30 AM

A clean install might solve the issue. Especially if he installed new software.
Another alternative would be to use a p2 to usb converter, which might also resolve the issue.

#7 hamluis

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Posted 06 December 2008 - 09:53 AM

How about trying a different/standard keyboard and mouse, with PS2 connections?

Plain vanilla normally works...and doesn't require any "additional software."

Louis

Edited by hamluis, 06 December 2008 - 09:53 AM.





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