Posted 05 December 2008 - 10:17 PM
I've got Windows XP Home installed on a PC. The owner of the PC, after Windows prompted him to install some sort of mouse/keyboard software used with new hardware, lost the use of his mouse and keyboard. This may or may not be the problem, as he's had the same mouse/keyboard/computer combination for about 2 years.
I can't get past the welcome/log in screen (the same thing even happens in safe mode). Both the keyboard and the mouse are plugged in via the green and purple ports on the back of the computer (sorry, I can't remember what that's called at the moment). The mouse is optical and my brother (the computer owner) says that the red light on the bottom of the mouse came on in Safe Mode, but it still would not work (nor would the keyboard).
Any and all help would be very much appreciated.