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Explorer.exe - bad image


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#1 tuxedo tommy

tuxedo tommy

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Posted 05 December 2008 - 04:23 PM

My friend go the following error on her computer and brought it over to me to fix it:

Explorer.exe - bad image
the application or dll c:\windows\system32\iertutil.dll is not a valid windows image.

I figure it can't be too bad probably just a system restore but there's what's going down. I have tried everything from booting in safe mode to running safe mode with cmd prompt to try and backtrack the system files but nothing seems to work, and the big problem is that i do not have a windows home edition cd to repair it with but i do have xp pro. Is it possible to run off of the professional disk to repair home edition? or is there something I am missing?

Any help would be appreciated.

Thanks,
Tux

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#2 Platypus

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Posted 05 December 2008 - 04:56 PM

Welcome to BleepingComputer, Tux.

Looks like the system has Internet Explorer 7 installed, as that file is a support DLL for IE7 and it may have become corrupted. Since it is part of IE7, an XP disk will be no help.

First up, if you can run IE, I suggest trying a repair of IE7.

"Method to follow if you have Internet Explorer 7
If you have Internet Explorer 7, you can repair damaged files or missing registration information in Internet Explorer 7. To do this, follow these steps:

1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm."

http://support.microsoft.com/kb/318378

If this does not work for you, folk have reported successfully solving this error by transferring a copy of the file from another known good computer running IE7. This is simpler than reverting to IE6 and re-installing IE7.

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