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I am infected but having problems finding it


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9 replies to this topic

#1 saltedm8

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Posted 05 December 2008 - 08:52 AM

hi, I know I am infected, ( because google seems to have been hijacked ) but i cant find or track the issue, could I have a hand please, thank you

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:51:03, on 05/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
c:\xampp\mysql\bin\mysqld-nt.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Glynn\Desktop\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ievkbd.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Add to Banner Ad Blocker - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ie_banner_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{7F6EBDE4-2EA7-4D3A-8EDE-2E020EAACA33}: NameServer = 85.255.115.50,85.255.112.154
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.50 85.255.112.154
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.50 85.255.112.154
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Skype\toolbars\Shared\Skype4ComAPI.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: MySql - Unknown owner - c:/xampp/mysql/bin/mysqld-nt.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SymSnapService - Symantec - C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

--
End of file - 6718 bytes



update : this is getting very silly, now i cant even boot it up properly, it gets as far as the sign in and then seems to freeze,

I tried a repair install and it let me back in but when i tried an update it refused to let me go to ms update site, it was trying to open in firefox, but unfortunately, idiot ms wont let you update using ff...

i hope you can still help me as I am a web designer and this is my living, I am having to use my laptop for this but all my important info and latest work is on the pc

Edited by saltedm8, 05 December 2008 - 10:44 PM.


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#2 PropagandaPanda

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Posted 10 December 2008 - 10:25 PM

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you with your log.

I apologize for the delay in response. We get overwhelmed with logs at times, but we are trying our best to keep up. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following so I can have a look at the current condition of your machine.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
Download and Run ATFCleaner
Please download ATF Cleaner by Atribune. This program will clear out temporary files before we run OTScanIt. You will likely be logged out of the forum where you are recieving help.

This program is for XP and Windows 2000 only.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main Select Files to Delete choose: Select All.
  • Click the Empty Selected button.
  • If you use any other browsers, select them appropriately from the top and empty all items.
Download and Run OTScanIt
Download OTScanIt by OldTimer to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program. If you are running on Vista then right-click the program and choose Run as Administrator.
  • Check the Scan all users box at the top left.
  • Click the Extras button under "Additional Scans".
  • Now click the Run Scan button on the toolbar.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Close Notepad (saving the change if necessary).
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt folder and named OTScanIt.txt.
Download and Run Scan with GMER
We will use GMER to scan for rootkits.
  • Download gmer.zip and save to your desktop.
  • Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
  • Close all other running programs. There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  • Click the >>>.
  • Click on Settings, then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  • Click OK.
  • You will be prompted to restart your computer. Please do so.
After the reboot, run Gmer again and click on the Rootkit tab.
  • Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  • Make sure all other boxes on the right of the screen are checked, EXCEPT for Show All.
  • Click on the Scan and wait for the scan to finish.
    Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan. You will know that the scan is done when the Stop buttons turns back to Scan.
  • When completed, click on the Copy button and right-click on your Desktop, choose New>Text document. Once the file is created, open it and right-click again and choose Paste. Save the file as gmer.txt and copy the information in your next reply.
  • Note: If you have any problems, try running GMER in Safe Mode
Important!:Please do not select the Show all checkbox during the scan..

In your next reply include:
-the OTScanIt log (attached)
-the GMER log (pasted directly into your reply)

Please also tell me of any changes you have made to your computer since your topic was started.

If you do not make a reply in 5 days, we will need to close your topic.

With Regards,
The Panda

Important Note to Other Users Reading this Topic: The instructions provided in this topic below this point are for the original topic starter only. Even if you have similar problems or log entries to those given here, please do not follow the directions, especially those involving specific tools and scripts. Doing so can result in serious damage to your computer. Instead, please start your own topic. Feel free to link to any relevant topics as needed.

#3 saltedm8

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Posted 11 December 2008 - 01:10 AM

thank you for replying

I could not do a thing

first I tried to log in and i got this blue screen

a problem has been detected and windows has been shut down to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

if this id the first time you've seen this stop error screen, restart your computer. If this screen appers again,
follow these steps:

check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufactacturer
for any windows updates you might need.

if problems continue, disable or remove any newly installed hardware
or software, disable bios memory options such as caching or shadowing.
if you need to use safe mode to remove or disable components, restart
your computer, press f8 to select advanced startup options, and then
select safe mode.

technical information

*** stop: 0x00000050 ( 0xA000001C, 0x00000000, 0xA9F5B876, 0x00000000 )

begining dump of physical memory
dumping physical memory to disk: 3 ( number going up frpm 3 now at 34 still going)


then i re-booted and was able to log in, and it froze within a few minutes ( getting that screen every 2 logins ) every attempt to connect to the internet freezes it

Edited by saltedm8, 11 December 2008 - 01:17 AM.


#4 PropagandaPanda

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Posted 11 December 2008 - 04:35 AM

Hello saltedm8.

Do you have a flash drive or blank CD+CD burner available?

With Regards,
The Panda

#5 saltedm8

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Posted 11 December 2008 - 01:35 PM

nope i have a cd obviously but not a burner and no flash drive

Edited by saltedm8, 11 December 2008 - 01:56 PM.


#6 PropagandaPanda

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Posted 11 December 2008 - 08:51 PM

Hello.

If you boot into Safe Mode with networking, are you able to access the Internet?

[color=green]How to Boot into Safe Mode[/color
  • Shutdown your computer.
  • Press the power on button.
  • Wait for your computer to beep.
  • After hearing the beep, hit the F8 key repeatedly until you see a selection screen.
  • Use your arrow keys to navigate the highlight to Safe Mode with Networking.
  • Hit Enter.
  • You will now be asked to choose your operating system. Again, use the arrow keys to select Microsoft Windows XP, if the highlight was not already on it.
  • Hit Enter.
Your computer will proceed to booting into Safe Mode. During the boot process, you may see random code go past your screen. Simply wait for it to pass. Your computer should boot like usually, except with Safe Mode written in the corners of your screen. Your screen may also appear to be a different size because the video drivers are not loaded properly in Safe Mode.

After the boot, you will be asked whether you wish to use system restore, or to continue to Safe Mode. Select OK to choose Safe mode.
--
If so, try to download the files and run the scans.

With Regards,
The Panda

#7 saltedm8

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Posted 12 December 2008 - 01:10 AM

I would like to thank you for your time, but I decided I had enough of the flippin thing and plucked up the courage to do a clean install...

only this time with the dreaded vista lol

I will probably be spending the new few days re-installing all my software now, but at least it will be sorted without wasting any more of your time...

I do have a question that you may be able to answer though if that's ok, I am on my laptop which is already vista, a few weeks ago i installed vista OSX onto it,, nice job it did too, but I got bored with it rather quickly, so I uninstalled it and all the icons and start up screen and logo all stayed as osx, i think it must of literally overwrote the standard files... is there a way to repair this back to default ?

if you cant help please go on to help someone else as I know how busy you guys are / get ... thanks again

Edited by saltedm8, 12 December 2008 - 01:22 AM.


#8 PropagandaPanda

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Posted 12 December 2008 - 02:36 AM

Hello.

That is a good decision.

If the files were overwritten, using the System File Checker should restore them.

With Regards,
The Panda

#9 saltedm8

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Posted 12 December 2008 - 08:49 AM

smart ass rofl..

thanks mate, sorted lol

#10 PropagandaPanda

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Posted 12 December 2008 - 10:15 PM

Hello.

Since this issue appears to be resolved, this topic is now closed.
If you are the topic starter and need this topic reopened, send me a message.

Everyone else, please begin a new topic.

With Regards,
The Panda




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