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It said to introduce myself - which I am, but embarrassed as I have rather made a compete mess of my computer and have given up trying to find out what to do as I keep making it worse. I would be so happy to get any help . . . which would be what do I do next I've never been in a forum??
We are a friendly bunch, so no need to be ashamed. If you were to give a more precise description of your problem, we will be better able to help you.
If one of the mods feels this place to be the wrong area for your question, I am sure we will be shifted around to make sure your problem gets the biggest audience / feedback possible .