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Firefox is freezing


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#1 so0dz

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Posted 05 December 2008 - 12:26 AM

I will try to summarize my problem as efficiently as possible:

About a week ago my computer started giving me problems specifically in Firefox when I type in an input box. Also anytime I would go to a site, it would load, then pause and the site shows up.

As I just mentioned, when I type in an input box (such as the search bar for google, or a username and password field), after I press the first key the browser freezes (sometimes stops responding) for a brief moment and then continues normally.

I talked with a few people and ran some basic memory tests (using memtest) which found no errors however, windows memory diagnostic does say there are hardware errors.

I ran malwarebytes which gave me a couple of entries that could be problems: one i would rather not mention this site and the other for anydvd. I decided to fix the problems and after the reboot Vista would not load. I used recovery mode console to do bootfix /fixboot and rebooted. I then got a bluescreen followed by a reboot and again used recovery mode to do a startup repair. Eventually I was able to get Vista to load but the problem with using firefox still remains.

After looking around and posting on another forum, someone directed me to combofix which, unfortunately, I could not get to run (either in recovery mode via console or in windows environment).


I am now in the process of running Kaspersky online scanner.

System specs are:
Vista Ultimate x64
Intel E8500 OC to 3.8GHZ
4gb PC6400 OCZ
2x 500gb Seagate SATA HDD
DFI Lanparty Motherboard
EVGA GTX260 Video Card
700w PSU

Thanks for the help in advance, I appreciate any advice and/or suggestions.

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#2 garmanma

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Posted 05 December 2008 - 06:38 PM

Do not use Combofix unless under the supervision of a HJT team member
----------------------

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 so0dz

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Posted 05 December 2008 - 10:20 PM

Thank you for the advice. I had originally ran malwarebytes and two entries were found and successfully deleted. Here is the original log:

Malwarebytes' Anti-Malware 1.30
Database version: 1445
Windows 6.0.6001 Service Pack 1

12/2/2008 3:01:18 AM
mbam-log-2008-12-02 (03-01-18).txt

Scan type: Full Scan (C:\|J:\|)
Objects scanned: 278778
Time elapsed: 42 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Larry\Documents\Ahead.Nero.v8.3.2.1.Incl.Keymaker-EMBRACE\e-n83201\keygen.exe (Trojan.Agent) -> Quarantined and deleted successfully.


I have ran additional scans since then and nothing has been found.

Thanks for the quick reply :thumbsup:

#4 garmanma

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Posted 08 December 2008 - 07:03 PM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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