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6 replies to this topic

#1 Neil53


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Posted 04 December 2008 - 11:23 PM

Somehow my home office computer has gotten this little gem. I have been on the phone
3 times and in 2 chats with Microsoft OneCare. Yhey are no help. Any ideas? Thanks alot.

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#2 garmanma


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Posted 05 December 2008 - 06:35 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Neil53

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Posted 09 December 2008 - 12:26 AM

Thank you Mark....that did the trick. You should work for Microsoft...but
I guess you would have to move to India.

Thanks Again, Neil

#4 Robby B.

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Posted 31 December 2008 - 01:06 PM

I had the same problem and used your detailed advice and links. It worked perfectly. You are the MAN!!!!

#5 jmooreinok


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Posted 01 January 2009 - 05:36 PM


Thanks much! Your detailed instructions worked just as advertised. What a great program; it quickly cleaned my daughter's laptop and removed what Norton and Microsoft could not!

Do you happen to know if the purchase version allows multiple computer installations or must it be purchased for each machine?

Happy New Year - Jim

#6 wynns1


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Posted 03 January 2009 - 12:11 AM

THANK YOU soooooo much. Worked like a charm, again. Your the Best!!!!

#7 mcostanzo


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Posted 13 February 2009 - 08:03 PM

Hello --

I apologize if it is more appropriate for me to start a new thread than to reply to an old one . . . .hope my forum etiquette isn't too poor . . .

Like most of the other folks, my home laptop is infected with this Trojan, and Microsoft and McAfee don't seem to be able to take care of it. It started as something much worse, but this seems to be the last bit of the problem, and I can't seem to shake it.

I attempted to follow the instructions given to the others, but when installing MalwareBytes' Anti-Malware, I receive the following error code:

"An error occurred while trying to rename a file in the destination directory:
MoveFile Failed; Code 5
Access is Denied"

Any suggestions or help would be most greatly appreciated!


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