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Running Vista on a Dell Laptop, Trojan Virus?


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10 replies to this topic

#1 Mitchsensei

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Posted 04 December 2008 - 09:47 PM

Was using Facebook and clicked on a video that a friend posted.

The video didn't come up, it said the Flash player needed to be updated. Clicked on it.

Then the computer froze. Then it wouldn't let me do anything, no files would open or close.

Shut the computer off and turned it on. Then two new icons had appeared on the desktop. "Run Virus Scan" & "online spyware test"

Tried to start Norton Internet Security. The registation had lapsed, and it said had to renew. Couldn't log on to renew.

But a window in Norton came up to say Trojan Virus and a Severe infection.

Restarted computer in safe mode.

Running Norton Internet Security Full System Scan. It is not finding anything.

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#2 Mitchsensei

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Posted 05 December 2008 - 02:10 AM

I think I am dealing with the same or similar Trojan infection now.

I have run:

Norton Internet Utilities.
MBAM
Avast!
superantispyware
ATF Cleaner

and the problem still seems to be present.

Argggh.

I thought it was working, when I could open explorer in the infected machine, but when I went to type in a web address, the keyboard typed gibberish.

I have been at this for several hours, and could use some moral support or technical know how please.

#3 Mitchsensei

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Posted 05 December 2008 - 02:11 AM

I managed to let it get me to the system. I am going back a few days to an earlier restore point.

Will that solve the problem? Or could the virus have installed a 'back door' or hidden itself deep so that won't work?

#4 Mitchsensei

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Posted 05 December 2008 - 02:17 AM

Crud.


The System Restore said it failed due to an error.

Now what do I do???

#5 Mitchsensei

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Posted 05 December 2008 - 02:43 AM

Tried to restore to an older point, and I got the "Unspecified error occurred during System Restore" message

#6 Mitchsensei

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Posted 05 December 2008 - 02:44 AM

Can I get a helping hand here here? Must be someone still up.

#7 garmanma

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Posted 05 December 2008 - 11:37 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 Mitchsensei

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Posted 07 December 2008 - 09:50 PM

Thanks for stopping by. I was gone for the weekend. I ran Malwarebytes before, but it didn't solve the problem.

I ran it again with new updates. I didn't note it removing any files. Here is the log...


Malwarebytes' Anti-Malware 1.31
Database version: 1472
Windows 6.0.6001 Service Pack 1

12/7/2008 9:45:08 PM
mbam-log-2008-12-07 (21-45-08).txt

Scan type: Quick Scan
Objects scanned: 50817
Time elapsed: 6 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 garmanma

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Posted 08 December 2008 - 10:08 AM

This will not work with Vista
--------------------------------------

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Mitchsensei

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Posted 08 December 2008 - 10:54 AM

It will not work with Vista?

Well, that is what the computer is running, so what should I do?

Aside from crying?

#11 garmanma

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Posted 08 December 2008 - 03:25 PM

This scan may take a while
Download the Kaspersky online scanner:
http://www.kaspersky.com/virusscanner
and post the log
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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