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Firefox is freezing


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#1 so0dz

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Posted 04 December 2008 - 07:00 PM

I will try to summarize my problem as efficiently as possible:

About a week ago my computer started giving me problems specifically in Firefox when I type in an input box. Also anytime I would go to a site, it would load, then pause and the site shows up.

As I just mentioned, when I type in an input box (such as the search bar for google, or a username and password field), after I press the first key the browser freezes (sometimes stops responding) for a brief moment and then continues normally.

I talked with a few people and ran some basic memory tests (using memtest) which found no errors however, windows memory diagnostic does say there are hardware errors.

I ran malwarebytes which gave me a couple of entries that could be problems: one i would rather not mention this site and the other for anydvd. I decided to fix the problems and after the reboot Vista would not load. I used recovery mode console to do bootfix /fixboot and rebooted. I then got a bluescreen followed by a reboot and again used recovery mode to do a startup repair. Eventually I was able to get Vista to load but the problem with using firefox still remains.

After looking around and posting on another forum, someone directed me to combofix which, unfortunately, I could not get to run (either in recovery mode via console or in windows environment).


I am now in the process of running Kaspersky online scanner.

System specs are:
Vista Ultimate x64
Intel E8500 OC to 3.8GHZ
4gb PC6400 OCZ
2x 500gb Seagate SATA HDD
DFI Lanparty Motherboard
EVGA GTX260 Video Card
700w PSU

Thanks for the help in advance, I appreciate any advice and/or suggestions.

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#2 usasma

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Posted 04 December 2008 - 08:38 PM

Please don't run ComboFix without using the advice of an expert. Our anti-malware experts hang out here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

What type of infection was the unmentionable one? A trojan, a virus, adware, a cookie, etc?
I'd suggest running the Memtest again, and this time let it run overnight.

The problem sounds like a software problem, but the memory error in the Windows diagnostic is a concern. But, since your problems are limited to Firefox, I'd suspect that the memory test was a false reading.

I would suggest going over to the Am I Infected forum ( http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/ ) to check and see if this is a malware issue. If not, post back here and we'll work on the Windows issues.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 so0dz

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Posted 05 December 2008 - 12:27 AM

Thank you for the quick response.

The infection i mentioned was from a keygen, listed as a trojan. I went ahead and removed it without any problems however, the issue still remains.

Kaspersky finished and found no infections also.

I am beginning to wonder if it is a hardware issue? If so, why is firefox the only software showing problems?

Again, thank you for the quick reply :thumbsup:

#4 usasma

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Posted 06 December 2008 - 07:43 AM

Here's a link on how to uninstall Firefox: http://support.mozilla.com/en-US/kb/Uninstalling+Firefox
Be sure to save your bookmarks
then uninstall Firefox,
then use the Removing user data and settings section (about 1/2 way down the page)

Once that's done, download a fresh copy of Firefox, install it, and import your Bookmarks
Then see if the behavior continues.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 so0dz

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Posted 07 December 2008 - 06:04 PM

Wow...

Such a simple fix. I tried your suggestion and so far, the problem seems to be resolved.

What other steps could I take to ensure my PC is at maximum performance?

Thanks for the help :thumbsup:




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