Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Trojan removal


  • Please log in to reply
9 replies to this topic

#1 Zarkazar

Zarkazar

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:38 PM

Posted 04 December 2008 - 08:28 AM

I'm using windows 98. When I boot my computer up I get the following:
"Explorer caused an invalid page fault in module RBSGAM.DLL at 0177:200104b7"

followed by some other stuff. Then, when I click on anything all I get is the hourglass cursor, and can't do anything! Not even control/alt/delete! Also I've noticed that a new icon is on my desktop, it looks like a tiny chessboard and is called file0, don't know if it's anything to do with the problem. I've been told RBSGAM is a trojan, but how can I get rid of it if the error message prevents me clicking on things?
Please help me!

Edited by boopme, 04 December 2008 - 04:16 PM.


BC AdBot (Login to Remove)

 


#2 starcraftmaster

starcraftmaster

  • Members
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:australia
  • Local time:06:38 AM

Posted 04 December 2008 - 08:35 AM

can you get into safe mode?

#3 Zarkazar

Zarkazar
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:38 PM

Posted 04 December 2008 - 08:51 AM

Thanks for the quick reply! I haven't tried safe mode yet but I hope so. I'm at work at the minute, will give it a go once I'm home.
Assuming I can do so, what next?

#4 buddy215

buddy215

  • Moderator
  • 13,260 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:38 PM

Posted 04 December 2008 - 09:56 AM

You have Vundo malware on your computer. SAS works in 98 and has had success removing Vundo.
Sometimes Vundo will block the download, install and running of security programs.
If you run into that problem, put SAS on a CD or other medium using a different computer and use it to load SAS on the infected one. Before installing on the infected computer right click on the .exe and choose rename. Name it lastchancescan then click on the .exe to run it and install.

http://www.superantispyware.com/ Works best at finding and removing the malware when scan is run in SAFE MODE AFTER INSTALLING.

Download and install SUPERAntiSpyware Free from the link above.

* Double-click SUPERAntiSypware.exe and use the default settings for installation. (OR the Renamed .EXE)
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the
definitions before scanning by selecting "Check for Updates".
* Under the "Configuration and Preferences", click the Preferences... button.
* Click the "General and Startup" tab, and under
Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
* Click the "Scanning Control" tab, and under Scanner
Options, make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen and exit the program.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

* Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes" and reboot normally.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Zarkazar

Zarkazar
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:38 PM

Posted 04 December 2008 - 10:47 AM

Thanks for the in depth reply, Buddy.
I assume in order to do anything (like installing SAS and so on) I have to be in safe mode? Because the error message won't let me do anything once it appears.

#6 buddy215

buddy215

  • Moderator
  • 13,260 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:38 PM

Posted 04 December 2008 - 10:48 AM

You cannot INSTALL in safe mode.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,545 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:02:38 PM

Posted 04 December 2008 - 11:18 AM

Hold down the SHIFT key as Windows is starting.
That should prevent startup programs from loading.
See if Windows will start that way
In the beginning there was the command line.

#8 Zarkazar

Zarkazar
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:38 PM

Posted 05 December 2008 - 09:39 AM

Many thanks for your advice, people. I'll let you know how it goes.

#9 Zarkazar

Zarkazar
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:07:38 PM

Posted 08 December 2008 - 06:28 AM

Used SAS and a program called CCleaner, after manually removing the trojan file in safe mode. Computer is now working as it used to. Thanks a lot for your help guys!

#10 buddy215

buddy215

  • Moderator
  • 13,260 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:02:38 PM

Posted 08 December 2008 - 06:56 AM

Thanks for posting back and you are welcome.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users