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can't download attachments...


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#1 socom 004

socom 004

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Posted 04 December 2008 - 06:32 AM

I use Windows Vista Home Premium. For some reason I'm unable to download attachments on my emails. I click on the item such as "wmv"(movie attachment") or pps(powerpoint) and the screen comes up showing it's scanning for viruses. Then the "download" box comes up, I hit it, it shows it downloading but then it goes to a blank screen and says it's done. Sometimes it goes to an "error in connecting" or you are unable to connect to this website(something like that). I've always been able to open attachments. I don't know if something has changed due to a new update along the line or what.
I use Yahoo and Firefox. My mail is Yahoo. Thanks.
HP Pavillion a1723w, 820 dual-core processor, 250 G hard drive, 3 G RAM
Windows Vista Home Premium
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#2 Zllio

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Posted 11 December 2008 - 09:10 AM

Hi socom 004,

Although the download box is blank, have you checked to see if the downloads have actually downloaded anyway? I wondered, because I've had this problem myself lately. If your downloads are set to go to a specific folder, check that folder. You could also reset your browser so that it asks you where to put the downloads. That will let you know if the download procedure has at least gotten that far.

Zllio




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