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Hit by a virus need Help Desperatly

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#1 games226


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Posted 03 December 2008 - 10:49 PM

This post is made on my laptop computer
My desktop COmputer was hit with a (I think)virus. I have Windows 2000 PRo. It will boot up fine but when it gets to the startup two popups occur.

The first one comes up before any button load and it says:
ViewpointServic.exe has generated errors and will be closed by Windows. You will need to restart thge program An error log is being created
(Program Error in the Gray box above it)- I have recieved this before and it can still work

The Second one says:
The Procedure entry point DnsFree could not be located in the dynamic link library DNSAPI.dll

I am worried about the 2nd because it is from Twain.exe- Entry Point not Found in the little blue box above it
Never have i recieved Twain before

Then my computer will blue screen after a whil and it will say

*** Stop: 0x0000001E (0xC0000005, 0xB78B4B75, 0x00000000, 0x0594D000)

IF it hits a blue screen a second time If i dont unplug my computer it will move really fast out of the blue screen so it has taken multiple times to copy the error message, but usually the second time will show the ***Stop thingy and then after a second 3 lines of words appear under it and it disappears so fast i cant read it.

As you can see I am pretty desperate and need help.

I hope this is detailed enough to solve or at least understand.

I have no time to acess anythign but i can put it in safe mode and everything is all right

People have told me Twain is a scanner file but i have no scanner and i think it is a virus.

Edit: Moved topic from Windows NT/2000/2003 to the more appropriate forum. ~ Animal

Edited by Animal, 10 December 2008 - 12:54 AM.

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#2 buddy215


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Posted 04 December 2008 - 12:27 PM

Description: Identified by Kaspersky as the Trojan.Win32.Agent.bea Trojan.

Check your Add/Remove program for Viewpoint and if there attempt to uninstall.

What security programs (antispyware, antivirus) do you have installed now?
Have you attempted to scan with your security programs in SAFE mode?
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#3 Animal


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Posted 10 December 2008 - 12:55 AM

Edit: Moved topic to the more appropriate forum. ~ Animal

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#4 garmanma


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Posted 10 December 2008 - 09:06 AM

Yes, you're infected
If you use a router, disconnect from the internet, reset the router, and give it a strong password.

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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