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antivirus trigger


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#1 kickehy

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Posted 03 December 2008 - 11:15 AM

Hey everyone, I have Antivirus trigger on a couple computers and I just can't seem to get rid of it completely. Is there a guide on here that I could follow to remove it? Also, has anyone had problems with their network connectivity and computer being really slow even after "most" of it is gone? I can boot into safe mode just fine and my networking works great, but as soon as I go into "normal" mode, it becomes extremely slow. I've run avg, smitfraud fix, sd fix, combo fix, and have turned off all startup processes (msconfig). Any ideas? Thanks!

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#2 quietman7

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Posted 03 December 2008 - 03:31 PM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 kickehy

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Posted 05 December 2008 - 11:23 AM

Everything is running "better" but I still can't get internet in "normal" mode. I can't ping anything or pull up the networking information/window. Here's the log:



Malwarebytes' Anti-Malware 1.31
Database version: 1463
Windows 5.1.2600 Service Pack 2

12/5/2008 10:20:56 AM
mbam-log-2008-12-05 (10-20-56).txt

Scan type: Full Scan (C:\|)
Objects scanned: 103543
Time elapsed: 15 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 13
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\anvtrgrwarning.warningbho (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{bae92f67-539c-41cd-9183-162bb40aaa0c} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{5c8b2a9c-24a0-4991-a74b-1e4931bd3a57} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{df3f06c6-d443-48a8-bdf2-4e31f0554ebf} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{95e9bcc0-2e84-4500-8a9c-0b7a96769124} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{95e9bcc0-2e84-4500-8a9c-0b7a96769124} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\anvtrgrwarning.warningbho.1 (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{22C447D3-73A8-E1C7-C391-21BE4338CEBC} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3b8fb116-d358-48a3-a5c7-db84f15cbb04} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{3b8fb116-d358-48a3-a5c7-db84f15cbb04} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\anvtrgrsoft (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\webmedia.chl (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AnvTrgrsoft (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\anvtrgr (Rogue.VirusHeat) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Extensions\CmdMapping\{3b8fb116-d358-48a3-a5c7-db84f15cbb04} (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\WebMediaViewer (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\AnvTrgrsoftware (Rogue.VirusTrigger) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael Siegert\Start Menu\\Programs\AntivirusTrigger 2.1 (Rogue.VirusTrigger) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\AnvTrgrsoftware\AnvTrgr.exe (Rogue.VirusHeat) -> Quarantined and deleted successfully.
C:\Program Files\AnvTrgrsoftware\AnvTrgrWarning.dll (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\AnvTrgrsoftware\uninst.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael Siegert\Start Menu\\Programs\AntivirusTrigger 2.1\AntivirusTrigger 2.1.lnk (Rogue.VirusTrigger) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael Siegert\Start Menu\AntivirusTrigger 2.1.lnk (Rogue.VirusTrigger) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael Siegert\Desktop\AntivirusTrigger 2.1.lnk (Rogue.VirusTrigger) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael Siegert\Application Data\Microsoft\Internet Explorer\Quick Launch\AntivirusTrigger 2.1.lnk (Rogue.VirusTrigger) -> Quarantined and deleted successfully.

Edited by kickehy, 05 December 2008 - 11:48 AM.


#4 argentraven

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Posted 05 December 2008 - 06:47 PM

One of my employees got hit with this yesterday. I have spent the day destroying it. I followed the instructions from this website:
http://www.2-spyware.com/remove-antivirustrigger.html
I installed Malwarebytes Anti-malware, PC Doctor antispyware as well as ErrorSmart. I had to purchase the PC Doctor and the ErrorSmart. I then went into the registry and hand deleted a few of the entries that these programs did not get. All of this was done in normal mode to a Windows Vista PC.
I also took an entry out of the HOSTS file.

Good Luck.

Argentraven

#5 quietman7

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Posted 06 December 2008 - 06:28 AM

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Lets do another scan to see if we find anything else that MBAM may have missed.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
alternate download link

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#6 kickehy

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Posted 08 December 2008 - 01:54 PM

Just to let you know, at this moment I can't boot into normal mode. It sometimes lets me boot into normal mode, but most of the time it doesn't.

For the moment, here's the mbytes log I did in safe mode. Ill come back and edit this when I finish the rest:

Malwarebytes' Anti-Malware 1.31
Database version: 1463
Windows 5.1.2600 Service Pack 2

12/8/2008 1:01:08 PM
mbam-log-2008-12-08 (13-01-08).txt

Scan type: Quick Scan
Objects scanned: 53909
Time elapsed: 3 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by kickehy, 08 December 2008 - 02:03 PM.


#7 kickehy

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Posted 09 December 2008 - 03:18 PM

Due to time restraints, I have decided to wipe and reinstall the operating system. Thanks for all your help!

#8 quietman7

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Posted 10 December 2008 - 07:47 AM

You're welcome.

Sometimes a reformat is the best solution. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action.

In case you need help with this, please review "How to partition and format a hard disk in Windows XP".

These links include step by step instructions:
"Clean Install Windows XP".
"Reformat & Clean Install Windows XP or Vista".
"XP Clean Install Interactive Setup".
"Windows Vista Clean Install".

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive. Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting. Also see "How to keep your Windows XP activation after clean install"

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific recovery disk or recovery partition for performing a clean factory restore.

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.
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