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HijackThis Log: Please help Diagnose


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#1 DanOtterdahl

DanOtterdahl

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Posted 10 May 2005 - 11:12 PM

Logfile of HijackThis v1.99.1
Scan saved at 11:03:47 PM, on 5/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\crypserv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\BacsTray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Dan\Desktop\Spyware removal\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {E1F1A46E-FC39-10DA-D25A-38ED117064E0} - C:\WINDOWS\crda.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [bacstray] BacsTray.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [epkjgw] C:\WINDOWS\System32\lvdgwbmr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Dan"
O4 - HKLM\..\RunOnce: [netmk32.exe] C:\WINDOWS\netmk32.exe
O4 - HKLM\..\RunOnce: [netwk32.exe] C:\WINDOWS\system32\netwk32.exe
O4 - HKLM\..\RunOnce: [apivd.exe] C:\WINDOWS\system32\apivd.exe
O4 - HKLM\..\RunOnce: [netep32.exe] C:\WINDOWS\system32\netep32.exe
O4 - HKLM\..\RunOnce: [nethc.exe] C:\WINDOWS\nethc.exe
O4 - HKLM\..\RunOnce: [appvk32.exe] C:\WINDOWS\appvk32.exe
O4 - HKLM\..\RunOnce: [crew32.exe] C:\WINDOWS\system32\crew32.exe
O4 - HKLM\..\RunOnce: [crvi32.exe] C:\WINDOWS\crvi32.exe
O4 - HKLM\..\RunOnce: [winiy.exe] C:\WINDOWS\winiy.exe
O4 - HKLM\..\RunOnce: [ntqt.exe] C:\WINDOWS\system32\ntqt.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Dan"
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: Registration-Studio 8.lnk = C:\Program Files\Pinnacle\Studio 8\Register\RegTool.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Office Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://free.aol.com
O16 - DPF: {15A7CF10-CB3E-4265-8779-9FD22619E8ED} (XPanel Class) - http://192.168.0.11/XPanel.cab
O16 - DPF: {3AD09ACB-EE3C-4B13-8371-38DD65947DCE} (HD300Controller Control) - http://192.168.2.250/HD300CTL.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.bang-olufsen.com/InstallObjs/isetup.cab
O16 - DPF: {A0EB6CA1-B26C-475D-A342-9257C5420A0D} (SFUtility Class) - http://searchfst.com/update/searchfast.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab
O16 - DPF: {D8089245-3211-40F6-819B-9E5E92CD61A2} (FlashXControl Object) - https://riverbelle.microgaming.com/riverbelle/FlashAX.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?319
O16 - DPF: {F74959B0-1779-472E-BE6E-3023E1DBEC73} - http://192.168.0.11/XInit.cab
O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\d3sj.exe (file missing)
O23 - Service: Crypkey License - Unknown owner - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

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#2 OldTimer

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Posted 11 May 2005 - 09:28 PM

Hello DanOtterdahl and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).

Download CCleaner and install it but do not run it yet.

Now we need to remove a service:

Part 1
  • Click Start>Run, type services.msc into the Open editbox and click the Ok button.
  • Locate the Workstation NetLogon Service service and click the Stop button.
  • In the Startup type dropdown select Disabled.
  • Click the Apply button and then the Ok button.
  • Close the Services window
Part 2
  • Click Start>Run, type cmd into the Open editbox and click the Ok button.
  • Copy/paste the line below into the Command Prompt window and press the Enter key:
    • sc delete 11Fßä#·ºÄÖ`I
  • Close the Command Prompt window
Step #2

Restart in Safe Mode
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\wwcbj.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {E1F1A46E-FC39-10DA-D25A-38ED117064E0} - C:\WINDOWS\crda.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [epkjgw] C:\WINDOWS\System32\lvdgwbmr.exe
O4 - HKLM\..\RunOnce: [netmk32.exe] C:\WINDOWS\netmk32.exe
O4 - HKLM\..\RunOnce: [netwk32.exe] C:\WINDOWS\system32\netwk32.exe
O4 - HKLM\..\RunOnce: [apivd.exe] C:\WINDOWS\system32\apivd.exe
O4 - HKLM\..\RunOnce: [netep32.exe] C:\WINDOWS\system32\netep32.exe
O4 - HKLM\..\RunOnce: [nethc.exe] C:\WINDOWS\nethc.exe
O4 - HKLM\..\RunOnce: [appvk32.exe] C:\WINDOWS\appvk32.exe
O4 - HKLM\..\RunOnce: [crew32.exe] C:\WINDOWS\system32\crew32.exe
O4 - HKLM\..\RunOnce: [crvi32.exe] C:\WINDOWS\crvi32.exe
O4 - HKLM\..\RunOnce: [winiy.exe] C:\WINDOWS\winiy.exe
O4 - HKLM\..\RunOnce: [ntqt.exe] C:\WINDOWS\system32\ntqt.exe
O4 - Startup: PowerReg Scheduler V3.exe
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O16 - DPF: {15A7CF10-CB3E-4265-8779-9FD22619E8ED} (XPanel Class) - http://192.168.0.11/XPanel.cab
O16 - DPF: {3AD09ACB-EE3C-4B13-8371-38DD65947DCE} (HD300Controller Control) - http://192.168.2.250/HD300CTL.cab
O16 - DPF: {A0EB6CA1-B26C-475D-A342-9257C5420A0D} (SFUtility Class) - http://searchfst.com/update/searchfast.cab
O16 - DPF: {F74959B0-1779-472E-BE6E-3023E1DBEC73} - http://192.168.0.11/XInit.cab

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\system32\wwcbj.dll
C:\WINDOWS\crda.dll
C:\WINDOWS\System32\lvdgwbmr.exe
C:\WINDOWS\netmk32.exe
C:\WINDOWS\system32\netwk32.exe
C:\WINDOWS\system32\apivd.exe
C:\WINDOWS\system32\netep32.exe
C:\WINDOWS\nethc.exe
C:\WINDOWS\appvk32.exe
C:\WINDOWS\system32\crew32.exe
C:\WINDOWS\crvi32.exe
C:\WINDOWS\winiy.exe
C:\WINDOWS\system32\ntqt.exe
C:\Program Files\WebSavingsfromEbates\ <--folder

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder
  • Double-click on CWShredder.exe.
  • Click "Fix ->" and click "OK" at the prompt.
  • CWShredder will scan and clean your system of CWS files.
  • Click "Next->" and then "Exit".
Step #7

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #8

AdAware SE

Download, install, update, configure and run a scan with Ad-aware SE:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Save the log file when it asks and then click ‘Finish’
  • REBOOT to complete the removal of what Ad-Aware SE found.
Step #9

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 DanOtterdahl

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Posted 16 May 2005 - 12:56 AM

Thank you for all of your help and to everybody who took the time and effort to create all of the incredible malware diagnosis and removal tools. You guys are all saints! Thanks again, I will donate to the cause.

#4 OldTimer

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Posted 16 May 2005 - 01:16 AM

Hi DanOtterdahl. I'm not sure that we are finished yet. If you would post a new HijackThis log back here I will verify that we ahve everything cleaned up.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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