Zone Alarm Security picked up a virus too which it couldn't clear but I'm not sure if its the virus thats causing the blue screen or something else.
I have tried checking the hard disk but I get an error message saying that it was unable to complete the process and when I ran it on restart it kept freezing at 97% and would go no further.
I keep trying to run my antivirus scanner but the computer usually crashes before it is completed so I do not know whether I am still infected or not.
I have also been trying to install the latest windows update (Service Pack 3) but that fails everytime too.
I am not sure what to do next
Can anyone advise
Edited by secretangel, 03 December 2008 - 04:52 AM.