Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cant determine problem in XP- wont shut down and task mgr wont appear


  • Please log in to reply
17 replies to this topic

#1 JTN53

JTN53

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:04:39 PM

Posted 02 December 2008 - 10:14 PM

Hi- I was hoping someone can help me. I originally posted in the possible virus forum and was redirected here...

Some symptoms:
-computer will not shut off or restart, task manager will not appear and i can not shut off the computer using ctrl+alt+del
-desktop went gray
-AVG Free stopped working and began showing these "update have been installed must restart" warnings (but I cannot restart)
-I cannot perform a system restore
-firefox now crashes everytime it is opened, despite an uninstall/reinstall

I use Windows XP Professional on a Toshiba Satellite. Until this morning, I had AVG Free. I uninstalled it because I was afraid that was the problem, but it didnt help.

I have tried: updating XP, checking my drivers, performed a "chkdsk" but could not do a fix.

Any suggestions? I feel like I have tried as much as I can from reading online articles. Please help!!

J

BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,752 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:39 PM

Posted 03 December 2008 - 10:17 AM

Hi :thumbsup:.

<<...performed a "chkdsk" but could not do a fix.>>

OK. What were the steps you took to run chkdsk? And why do you say it could not do a fix? Any error messages from attempting to run chkdsk? Did you run chkdsk /r or the equivalent?

Have you checked Event Viewer for possible clues?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

#3 JTN53

JTN53
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:04:39 PM

Posted 03 December 2008 - 01:08 PM

I ran chkdsk NOT in safe mode, just on my regular windows... I first performed it and found errors, so I did it again except with the fix command: chkdsk volume:/f. It couldn't be performed until I turned on my computer again. I don't remember what happened, whether there was an error message or not, but I do not think it fixed the errors. Again, it wasn't performed in safe mode. Should I run it again?

I will check out the event viewer now...

Thank you

#4 Michael-Anthony

Michael-Anthony

  • Banned
  • 267 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:39 PM

Posted 03 December 2008 - 01:14 PM

when you run a chkdsk x: /f where x is your system drive, it cannot fix drive x because it is currently mounted and in use, therefore, your computer MUST be restarted to perform the chkdsk..

did it prompt yes or no to do the chkdsk on next restart? did you select yes? did you restart?

#5 JTN53

JTN53
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:04:39 PM

Posted 03 December 2008 - 01:17 PM

Yes and yes. I manually turned off my computer (because it wont restart on its own) and the check was performed when I turned it back on.

#6 Michael-Anthony

Michael-Anthony

  • Banned
  • 267 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:39 PM

Posted 03 December 2008 - 01:29 PM

try this...


first...
My Computer > Tools > Folder Options > View > "uncheck" Hide protected operating system files.
Apply, ok, close my computer.


Get your windows disk ready.. then.

Hold the windows key and press R (or go startmenu > run)
type in:

sfc /scannow

Edited by Michael-Anthony, 03 December 2008 - 01:31 PM.


#7 JTN53

JTN53
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:04:39 PM

Posted 03 December 2008 - 01:34 PM

The "windows file protection" window opens, but immediately goes into "not responding" mode. I tried opening this a few times unsuccessfully over the past couple days... Ah!!

ALSO- it almost impossible for me to get it off the screen, since my task manager wont open

Edited by JTN53, 03 December 2008 - 01:39 PM.


#8 Michael-Anthony

Michael-Anthony

  • Banned
  • 267 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:39 PM

Posted 03 December 2008 - 01:50 PM

have you tried navigating to c:\windows\system32 and running taskmgr.exe as admin or just running from there??

you could even try... process explorer

Edited by Michael-Anthony, 03 December 2008 - 01:51 PM.


#9 JTN53

JTN53
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:04:39 PM

Posted 03 December 2008 - 02:09 PM

It is still not closing, even using the task manager. :thumbsup:

#10 hamluis

hamluis

    Moderator


  • Moderator
  • 55,752 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:39 PM

Posted 03 December 2008 - 02:29 PM

If...you have a MS XP CD, a repair install takes 35 minutes.

FWIW: Although chdksk /f will make some repairs, you get a more exhaustive check/repair of the drive/partition if you use the chkdsk /r command. The functions performed by chkdsk /f are included in those performed by chkdsk /r.

Louis

#11 Michael-Anthony

Michael-Anthony

  • Banned
  • 267 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:39 PM

Posted 03 December 2008 - 02:30 PM

i was hesitating on that recommendation but it seems the only hope.

#12 hamluis

hamluis

    Moderator


  • Moderator
  • 55,752 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:39 PM

Posted 03 December 2008 - 02:35 PM

LOL...I try to tell it like I see it, knowing that I suffer from severe myopia :thumbsup:.

Louis

#13 JTN53

JTN53
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:04:39 PM

Posted 03 December 2008 - 02:44 PM

<<If...you have a MS XP CD, a repair install takes 35 minutes.>>

Ok, I will look for that, but as far as I know I only have the Toshiba install cd. Could it be there?


Will the chkdsk/r command help? I can run that right now... Should it be performed in safe mode?

Edited by JTN53, 03 December 2008 - 02:44 PM.


#14 JTN53

JTN53
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:04:39 PM

Posted 03 December 2008 - 02:50 PM

Also- you both are AWESOME

#15 hamluis

hamluis

    Moderator


  • Moderator
  • 55,752 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:39 PM

Posted 03 December 2008 - 04:34 PM

Chkdsk /r won't hurt, cannot say that it will help (since I'm not sure what the problem is).

As for not having a Microsoft CD...you can always borrow one and combine it with your valid key/license...and do a repair install.

Louis




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users