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Can not even get to Bleeping Computer site


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#1 Harley2

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Posted 02 December 2008 - 02:43 PM

I am using Windows XP and I am not able to use my Internet, it appears to be Hijacked. I cannot search using Google or Yahoo.
When I try to go the Bleeping Computer site it refdirects me to Search9.info. and then if fails to connect. I am not able also to
use Sbybot or Malwarebytes or any other virus program. It will let me use Avanst and it did not find anything.

1. I enabled the Windows firewall
2. I ran disk defrag

I tried to follow the directions for posting a file but it will not let me click on anything and go to it to download or use the file.

Please help me!

Orange Blossom sent me a post today and told me to follow the steps but my computer won't let me do much.

I am using someone's else's computer to send this post.

Thanks so much!

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#2 jarmod

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Posted 02 December 2008 - 04:21 PM

Are you search results being redirected to go.google (or go.yahoo)? I found a page on disabling the TDSSserv.sys driver via Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices (Non-plug and Play Drivers) that may be useful.

#3 Budapest

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Posted 02 December 2008 - 04:25 PM

Try running this scan. You can download it on a working computer and transfer it over to the problem one on a CD or pen drive:

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 Harley2

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Posted 03 December 2008 - 02:41 PM

Yes! I was finally able to go to the Bleeping Computer site.

Below is the log from DrWeb:

Thanks so much for all your help!

tdssmxot.sys;c:\windows\system32\drivers;BackDoor.Tdss.29;Deleted.;
A0037127.reg;C:\System Volume Information\_restore{B5D4D379-2903-419F-8182-14FFF6EBEB41}\RP231;Trojan.StartPage.1505;Deleted.;
A0042942.reg;C:\System Volume Information\_restore{B5D4D379-2903-419F-8182-14FFF6EBEB41}\RP267;Trojan.StartPage.1505;Deleted.;
TDSScrxx.dll;C:\WINDOWS\system32;BackDoor.Tdss.22;Deleted.;
TDSSnpur.dll;C:\WINDOWS\system32;BackDoor.Tdss.30;Deleted.;
TDSSoitu.dll;C:\WINDOWS\system32;BackDoor.Tdss.29;Deleted.;
TDSSyavu.dll;C:\WINDOWS\system32;BackDoor.Tdss.21;Deleted.;
svchost.exe;C:\WINDOWS\system32\drivers;Trojan.DownLoader.59802;Deleted.;

#5 quietman7

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Posted 03 December 2008 - 03:25 PM

Are you able to perform a Quick Scan with MBAM now? If so, please do so and post the scan log results.
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#6 Harley2

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Posted 03 December 2008 - 11:23 PM

I performed the scan with Malwarebytes and below are the log results.

Thanks so much for helping me!

Malwarebytes' Anti-Malware 1.30
Database version: 1337
Windows 5.1.2600 Service Pack 3

12/3/2008 11:19:41 PM
mbam-log-2008-12-03 (23-19-41).txt

Scan type: Quick Scan
Objects scanned: 47308
Time elapsed: 3 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\User\Local Settings\Temp\TDSS747e.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Local Settings\Temp\TDSS7662.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSqxgx.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSwkod.log (Trojan.TDSS) -> Quarantined and deleted successfully.

#7 Budapest

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Posted 03 December 2008 - 11:37 PM

Reboot your computer, run the Full Scan and post the new log.

Some of those Rootkit infections can be very nasty and your online passwords may have been compromised.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 quietman7

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Posted 04 December 2008 - 08:01 AM

Your MBAM log indicates you are using an outdated database. Further, MBAM has been updated. Please download and install the most current version (1.31) from here.
You may have to reboot after updating in order to overwrite any "in use" protection module files.

Then perform a new Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

IMPORTANT NOTE: As already mentioned by Budapest, one or more of the identified infections (TDSS.***) was related to a nasty variant of the TDSSSERV rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• "When should I re-format? How should I reinstall?"
• "Help: I Got Hacked. Now What Do I Do?"
• "Where to draw the line? When to recommend a format and reinstall?"

Edited by quietman7, 04 December 2008 - 08:05 AM.

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#9 Harley2

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Posted 04 December 2008 - 02:15 PM

I am not able to download the current version of MBAM, when I click on here, it says file not found, I tried to go to my old version and update and it won't let me do that either. I went and changed all my passwords for banking info though from another computer and I believe I need to wipe the drive clean, reformat and reinstall the OS except I don't have a clue how to do that. I read the info you suggested. Is there any other simple how to to show me how?

Once again thanks for all your help!

#10 quietman7

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Posted 04 December 2008 - 02:26 PM

MBAM alternate download sites:
http://www.malwaresupport.com/mbam/program/mbam-setup.exe
http://www.besttechie.net/tools/mbam-setup.exe
http://malwarebytes.gt500.org/mbam-setup.exe
http://www.download.com/Malwarebytes-Anti-...4-10804572.html
http://download.bleepingcomputer.com/malwa.../mbam-setup.exe
http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.html
http://www.softpedia.com/get/Antivirus/Mal...i-Malware.shtml

I believe I need to wipe the drive clean,
reformat and reinstall the OS except I don't have a clue how to do that

Some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

In case you need help with this, please review "How to partition and format a hard disk in Windows XP".

These links include step by step instructions:
"Clean Install Windows XP".
"Reformat & Clean Install Windows XP or Vista".
"XP Clean Install Interactive Setup".
"Windows Vista Clean Install".

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive. Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting. Also see "How to keep your Windows XP activation after clean install"

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific recovery disk or recovery partition for performing a clean factory restore.

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.
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#11 Harley2

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Posted 04 December 2008 - 07:30 PM

I was able to finally update MBAM and below is the result:

Malwarebytes' Anti-Malware 1.31
Database version: 1460
Windows 5.1.2600 Service Pack 3

12/4/2008 7:27:24 PM
mbam-log-2008-12-04 (19-27-24).txt

Scan type: Full Scan (A:\|C:\|D:\|G:\|)
Objects scanned: 155526
Time elapsed: 1 hour(s), 9 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\User\nah_flib.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#12 quietman7

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Posted 05 December 2008 - 08:39 AM

How is your computer running now? Any more reports/signs of infection?
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#13 Harley2

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Posted 05 December 2008 - 08:47 AM

It appears to be running ok. Short of wiping the drive clean, reformating and reinstalingl the OS, are there any other things I can do now to try and make sure I am secure. I am only using the windows firewall at present, should I use another. I realize the computer could still be infected, but if I changed my banking info can I still be at risk?

Thanks so much for all your time and help!

#14 quietman7

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Posted 05 December 2008 - 08:52 AM

Your decision as to what action to take should be made by reading and asking yourself the questions presented in the "When should I re-format?" and What Do I Do? links I previously provided. As I already said, in some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

If you're not going to reformat and if there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software, crack sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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#15 Harley2

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Posted 09 December 2008 - 06:40 PM

I had not seen a reply in my e-mail so I checked on the site.

I will read the above directions and try to become as informed as I can about the PC and decide whether
or not to wipe the drive clean.

Thanks so much for all your time and help, I really do appreciate it!




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