Posted 02 December 2008 - 01:32 PM
Alright, first of all let me say that this is not my computer. I work for a small business, and have become the unofficial computer technician just because I'm a computer geek... the only one in the office. I built the computers at the office myself, so I guess I'm supposed to fix em too.
Secondly, this computer is used by quite a few different people, so I've no idea where the computer has been, what has been installed, or anything much that would otherwise help me diagnose the problem.
Here is what is happening.
I came into the office a few days ago and tried to use firefox. It loaded a little slow, but it got google.com up easily enough. I did a search, and when I clicked on the link it opened a completely new window with ads ... and it wouldn't allow me to go anywhere other than google. If I try going to a place like norton, or anything that would have stuff to remove malware/spyware then the internet page is blocked and returns a 404 error.
Here is what I have done so far.
First thing was trying to use AVG (which was installed minutes after the computer was up and running), however the update file was missing. So, I tried running a normal scan, and a portion of the way through AVG crashes and burns. After seeing that, I knew something bad was going on. I tried using Ad-Aware, and that returned only some minor cookies that were easily removed. After this, I tried using SmitRem since I've come across a similar thing like this in the past and that removed it. This didn't work either.
Next I began searching the internet on another computer for some answers. Came across the programs (from this forum) HiJackThis, and ComboFix, and Avira Anti-Virus. I uninstalled AVG, installed avira and ran a scan. It came back with these listed:
It quarantined them, and finished the scan. I restarted the computer, and still had the same problem.
I then tried to install Hijackthis and combofix ... however, the installation programs won't start at all. It's like the process is being killed the instant it starts.
I'm not sure where to post, since this is my first post here... nor am I sure what you guys need in order to try to help me.
Let me say this... this computer, thankfully, is an ... unimportant computer ... and could be wiped clean and reinstalls performed if that would be an easier fix.