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freezing mouse?


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10 replies to this topic

#1 rt60man

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Posted 02 December 2008 - 08:40 AM

Hi,

My XPSP3 machine's mouse freezes for about 2~3 seconds and lets go.

This happens say, every minute or so, but quite randomly.

I have tried various mice including USB and PS/2 mice, but with no success.

I even had my memory checked and changed the same, but again with no success.

I had noticed a few virus / malwares which seemed to be under control with the Avast Home edition.

However, I guess someone should look into my HJT log and let me know if I need to look elsewhere.

Thank you for your help...


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:09:44 PM, on 12/2/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Program Files\Alwil Software\Avast4\setup\avast.setup
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://sibernet.southindianbank.com/corp/B...pType=corporate
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O17 - HKLM\System\CCS\Services\Tcpip\..\{0AE5F3AF-0FB2-4C7D-974B-034C665C1346}: NameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{2C84BC15-83B6-4947-A305-763A06CF0DD5}: NameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{EFCFA38B-E202-458E-8533-975A3230C8EF}: NameServer = 192.168.1.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{0AE5F3AF-0FB2-4C7D-974B-034C665C1346}: NameServer = 192.168.1.1
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

--
End of file - 2742 bytes

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#2 KoanYorel

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Posted 15 December 2008 - 12:04 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

R,
K
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...some do, some don't; some will, some won't (WR)

#3 rt60man

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Posted 15 December 2008 - 05:35 AM

Hi,

I performed a few scans with malwarebytes and cleaned some infections. I donot have a log of the same now.
I also scanned using Hijackthis once again and performed some fixes as per castlecops guidelines on HJT.

I also uncompressed the entire windows folder (as it was earlier compressed to save space)

The computer seems much better now, and the mouse problem seems to have grossly reduced.

However, it would be very helpful if you can help me fix deeply hidden malware / viruses.

The DDS log is posted as below, and 'Attach.txt' is zipped and attached here...

Thank you for your help.

DDS (Version 1.0.1) - NTFSx86
Run by Roshan at 15:48:43.63 on Mon 12/15/2008
Internet Explorer: 6.0.2900.5512

============== Running Processes ===============


============== Pseudo HJT Report ===============

uStart Page = https://sibernet.southindianbank.com/corp/B...pType=corporate
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
TCP: {EFCFA38B-E202-458E-8533-975A3230C8EF} = 192.168.1.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
AppInit_DLLs: NVDESK32.DLL

================= FIREFOX ===================


============= SERVICES / DRIVERS ===============

RSPR?S?C?P?P?01234RSPR?S?C?P?P?01234

=============== Created Last 30 ================

2008-12-02 18:28 <DIR> --d----- c:\program files\Windows Installer Clean Up
2008-12-02 18:27 <DIR> --d----- c:\program files\MSECACHE
2008-12-02 16:32 <DIR> --d----- c:\program files\SpywareBlaster
2008-12-01 13:08 <DIR> a-dsh--- C:\cmdcons
2008-12-01 11:57 578,560 ac------ c:\windows\system32\dllcache\user32.dll
2008-12-01 11:55 <DIR> --d----- c:\windows\ERUNT
2008-11-30 18:21 <DIR> --d----- c:\docume~1\roshan~1.alc\applic~1\Malwarebytes
2008-11-30 18:21 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-11-30 18:21 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2008-11-30 18:21 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\Malwarebytes
2008-11-30 18:21 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware

==================== Find3M ====================

2008-11-10 11:13 8,634 a------- c:\windows\hh.dat
2008-11-07 16:45 2,174,976 a------- c:\windows\system32\dllcache\WMVCore.dll
2008-10-24 17:40 0 a------- c:\windows\system32\drivers\lmimirr.sys
2008-10-24 17:40 0 a------- c:\windows\system32\drivers\LHidFlt2.sys
2008-10-24 16:51 455,296 a------- c:\windows\system32\drivers\mrxsmb.sys
2008-10-24 16:51 455,296 a------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 18:06 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-23 18:06 286,720 -------- c:\windows\system32\dllcache\gdi32.dll
2008-10-16 14:13 202,776 a------- c:\windows\system32\dllcache\wuweb.dll
2008-10-16 14:12 323,608 a------- c:\windows\system32\dllcache\wucltui.dll
2008-10-16 14:09 92,696 a------- c:\windows\system32\dllcache\cdm.dll
2008-10-16 14:09 51,224 a------- c:\windows\system32\dllcache\wuauclt.exe
2008-10-16 14:08 34,328 a------- c:\windows\system32\dllcache\wups.dll
2008-10-16 06:30 3,067,904 a------- c:\windows\system32\dllcache\mshtml.dll
2008-10-16 06:30 666,112 a------- c:\windows\system32\wininet.dll
2008-10-16 06:30 666,112 -------- c:\windows\system32\dllcache\wininet.dll
2008-10-16 06:30 619,520 -------- c:\windows\system32\dllcache\urlmon.dll
2008-10-16 06:30 1,499,136 -------- c:\windows\system32\dllcache\shdocvw.dll
2008-10-03 15:32 247,326 a------- c:\windows\system32\strmdll.dll
2008-10-03 15:32 247,326 a------- c:\windows\system32\dllcache\strmdll.dll
2008-06-18 14:49 2,516 a--sh--- c:\docume~1\alluse~1.win\applic~1\KGyGaAvL.sys
2008-06-18 14:49 88 -c-shr-- c:\docume~1\alluse~1.win\applic~1\103A3AB5F0.sys
2006-05-19 20:49 107,136 a------- c:\docume~1\roshan~1.alc\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 15:49:26.83 ===============

Attached Files


Edited by rt60man, 15 December 2008 - 05:36 AM.


#4 Billy O'Neal

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Posted 15 December 2008 - 08:25 PM

Hello, rt60man
We need to scan for Rootkits with GMER
  • Please download GMER from one of the following mirrors:
  • Close any and all open programs, as this process may crash your computer.
  • Unzip the downloaded file to your desktop.
  • Double click Posted Image on your desktop.
  • Allow the gmer.sys driver to load if asked.
  • You may see this window. If you do, click No.
    Posted Image
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.
In your next reply, please include the following:
  • GMER's Log

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#5 rt60man

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Posted 18 December 2008 - 02:51 AM

Hi Billy,

I would take a day or two on this as currently I'm out of town.

I guess this is okay...

Cheers

Actually not far away... let me see if I can get back in a few hours from now and scan with Gmer.

Edited by rt60man, 18 December 2008 - 03:01 AM.


#6 Billy O'Neal

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Posted 18 December 2008 - 07:00 PM

No problem :thumbsup:

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#7 rt60man

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Posted 19 December 2008 - 05:19 AM

The Gmer Log...

GMER 1.0.12.12011 - http://www.gmer.net
Rootkit scan 2008-12-19 15:47:35
Windows 5.1.2600 Service Pack 3


---- System - GMER 1.0.12 ----

SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwClose
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwCreateKey
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwDeleteValueKey
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwDuplicateObject
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwOpenKey
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwOpenProcess
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwOpenThread
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwQueryValueKey
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwRestoreKey
SSDT \SystemRoot\System32\Drivers\aswSP.SYS ZwSetValueKey

---- Files - GMER 1.0.12 ----

ADS C:\Documents and Settings\All Users.WINDOWS\Application Data\TEMP:5C321E34
ADS C:\Documents and Settings\All Users.WINDOWS\Application Data\TEMP:DFC5A2B2

---- EOF - GMER 1.0.12 ----

#8 Billy O'Neal

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Posted 20 December 2008 - 10:49 AM

Hello, rt60man
As far as I can tell, this machine is clean. Would like one more check though.

I would like us to use ESET (NOD32)'s Online Scanner
  • Please go to ESET OnlineScan (NOD32)
  • You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
  • Now click Start
  • Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
  • Click Start
    • Note: (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan
  • The Onlinescan will now start and scan your pc (this could take a while)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
  • Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
  • The Scanresults will now open in Notepad
  • Click into the text area, right-click and chose "select all" (or use <Control>+A)
  • Right-click again and chose "Copy" (or <Control>+C)
  • Close/Exit Notepad
  • Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.
Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

In your next reply, please include the following:
  • ESET OnlineScan's Log

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#9 rt60man

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Posted 23 December 2008 - 06:42 AM

Hi BillyIII,

The Eset Log...

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3712 (20081222)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.064 (20070717)
# EOSSerial=a51e256ec2bfc14e99a7320c1591e264
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2008-12-23 11:18:20
# local_time=2008-12-23 04:48:20 (+0530, India Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 3
# scanned=180976
# found=0
# scan_time=8930

Cheers.

#10 Billy O'Neal

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Posted 23 December 2008 - 11:28 AM

Hello, rt60man
Congratulations! You now appear clean! :thumbsup:

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware


We Need to Clean Up Our Mess
  • Please download OTCleanIt from one of the following mirrors and save it to your desktop:
  • Double click the Posted Image icon.
  • Push the large "Cleanup" button.
  • Allow your system to reboot.
Reset System Restore
Windows' "System Restore" feature can cause malware files to be cached and retained by your system. Resetting System Restore will clean these files from your system, and will allow you to use System Restore without fear of reinfection.
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Note: You should only do this once, not on a regular basis!
You will not be able to restore computer to any earlier than today!

Recommendations
Below are some recommendations to lower your chances of (re)infection.
  • Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  • Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  • Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    • Click the "Start Menu" (or Windows Orb)
    • Click "All Programs"
    • Click "Windows Update"
    • On the left, choose "Change Settings"
    • Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    • Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    • Click "Check for Updates" in the upper left corner.
    • Follow the instructions to install the latest updates.
    • Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :).
BillyIII
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#11 Billy O'Neal

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Posted 25 December 2008 - 01:33 PM

Hello, rt60man
Since this issue appears resolved, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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