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trojan virus and slow computer


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7 replies to this topic

#1 JanJanJan

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Posted 02 December 2008 - 05:56 AM

Hi,
I got Trojan virus and was able to remove most of it by running avg,smitfraudfix,hijackthis,sdfix,ccleaner,combofix,....
and got the latest Mcafee from att/yahoo and up and running. Now my computer is slow and desktop is grayed out.
I didn't remove anything on my own from registry since I don't have too much knowledge on that. I did most of the part abve from the articles from here.

I am running windows xp and this is a compaq notebook.
pleaes help.
thanks
Jan

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#2 Zllio

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Posted 02 December 2008 - 06:39 AM

Hi JanJanJan,

Was the computer slow before you put McAfee on it? Do you have more than one antivirus/firewall program(s) running or only McAfee? What antivirus program were you using before? Was your computer ever pronounced cleared of malware by anyone who knows what this means? Do you still have the original logs that were produced when you ran the tools you mentioned? (don't rerun any of the tools)

Try clicking on Start / Run and copy-paste sfc /scannow into the box and click on ok. This will scan your computers and look for damaged or missing files and try to replace them. It may ask you to insert your cd.

Let me know how this goes.

#3 JanJanJan

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Posted 02 December 2008 - 06:52 AM

Hi,
I got Trojan virus and was able to remove most of it by running avg,smitfraudfix,hijackthis,sdfix,ccleaner,combofix,....
and got the latest Mcafee from att/yahoo and up and running. Now my computer is slow and desktop is grayed out.
I didn't remove anything on my own from registry since I don't have too much knowledge on that. I did most of the part abve from the articles from here.

I am running windows xp and this is a compaq notebook.
pleaes help.
thanks
Jan


I had norton from sbc.yahoo and sbc.yahoo switched to mcafee, so didn't have anything for a month till now. I had cleanup all the logs. I know mcafee slows down little bit. But I feel I still have hidden virus and the desktop is grayed out too..
thanks for the quick response.

#4 Queen-Evie

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Posted 03 December 2008 - 08:32 AM

Did you run Combofix and Hijack This on your own or did a malware removal expert advise you to run it? You should use these programs (and others) only under the supervision of someone trained in their use. It is possible that by running them on your own, you did something that causes the issue you now have.
Since you need to be sure your computer is malware free, the best place for you to post would be in the Am I Infected Forum?
In addition, there is also the possibility that the slowness is caused my McAfee. There is no one size fits all when it comes to computer security. What works for me may not work for you.
You may need to investigate alternatives to McAfee-AFTER you are sure your computer is clear of malware.
Since there is a chance you could still be infected, I will inform the moderators of this post. One of them will move it to Am I Infected? if they feel it should be moved.

#5 garmanma

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Posted 03 December 2008 - 11:10 AM

Moving to Am I Infected
Mark
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why won't my laptop work?

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#6 JanJanJan

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Posted 03 December 2008 - 12:00 PM

nobody was helping. I did all those based on the advice from this site from some other sites.
now , how can I make sure I am completley out of virus and how can i restore the grayed out desktop icon.

thanks
Jan

#7 garmanma

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Posted 03 December 2008 - 02:42 PM

Let's take a look at what you have
---------------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#8 JanJanJan

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Posted 05 December 2008 - 10:55 PM

thanks,here is the log
alwarebytes' Anti-Malware 1.31
Database version: 1464
Windows 5.1.2600 Service Pack 3

2008-12-06 19:47:04
mbam-log-2008-12-06 (19-47-04).txt

Scan type: Quick Scan
Objects scanned: 58332
Time elapsed: 4 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.Antivirus2008) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\vbzlib2.dll (Rogue.PCProtectionCenter) -> Quarantined and deleted successfully.




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