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ISpyNow problem?


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#1 ChileDuck

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Posted 02 December 2008 - 04:46 AM

I have something infecting my browsers (both Firefox and IE) causing the links in all search engine results (both google and yahoo) to be rewritten to point to advertising sites. I keep getting a Security Center Alert (but probably a bogus one) telling me my windows firewall has blocked Spyware.Ispynow but doesn't allow me to select the Keep Blocking option and provides a button to "Enable protection" which sends me to a site to download "Perfect Defender 2009" www.defender-review.com. Some sites are blocked entirely ( e.g. trendmicro.com)

Here is my hijack log... any help is appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:56:28 AM, on 12/2/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\drivers\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NMSU\VPN Client\cvpnd.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Alias\Maya 7.0 Personal Learning Edition\docs\wrapper.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindService.exe
C:\Program Files\Alias\Maya 7.0 Personal Learning Edition\docs\jre\bin\java.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SVCHOST.EXE] C:\WINDOWS\system32\drivers\svchost.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NMSU VPN Client.lnk = C:\Program Files\NMSU\VPN Client\vpngui.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - https://dlmanager.akamaitools.com.edgesuite...vex-2.0.3.3.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {49E67060-2C0D-415E-94C7-52A49F73B2F1} (CPlayFirstPiratePoppersControl Object) - http://zone.msn.com/bingame/pppp/default/P...rs.1.0.0.39.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://crucial.com/controls/cpcScanner.cab
O16 - DPF: {B69B0694-EB7C-4468-B572-B781062A1EF2} (KooPlayer Control) - http://static.mediazone.com/player/1.0.0.67/MZPlayer.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab
O16 - DPF: {BE833F39-1E0C-468C-BA70-25AAEE55775E} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab.cab
O16 - DPF: {CAC181B0-4D70-402D-B571-C596A47D0CE0} (CBankshotZoneCtrl Class) - http://zone.msn.com/bingame/zpagames/zpa_pool.cab42858.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/cnma/default/ct.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\NMSU\VPN Client\cvpnd.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Maya 7 PLE Documentation Server (mple7docserver) - Unknown owner - C:\Program Files\Alias\Maya 7.0 Personal Learning Edition\docs\wrapper.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindService.exe
O23 - Service: SupportSoft RemoteAssist - Unknown owner - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe (file missing)

--
End of file - 8450 bytes

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#2 ChileDuck

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Posted 02 December 2008 - 09:28 AM

Just an update. Looks like thread started by jme248 is about the same malware.
http://www.bleepingcomputer.com/forums/topic182647-15.html

jme248 posted a screen shot of the same pop-up I described earlier.

Posted Image

#3 PropagandaPanda

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Posted 08 December 2008 - 12:49 AM

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you with your log.

I apologize for the delay in response. We get overwhelmed with logs at times, but we are trying our best to keep up. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following so I can have a look at the current condition of your machine.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
Download and Run ATFCleaner
Please download ATF Cleaner by Atribune. This program will clear out temporary files before we run OTScanIt. You will likely be logged out of the forum where you are recieving help.

This program is for XP and Windows 2000 only.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main Select Files to Delete choose: Select All.
  • Click the Empty Selected button.
  • If you use any other browsers, select them appropriately from the top and empty all items.
Download and Run OTScanIt
Download OTScanIt by OldTimer to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program. If you are running on Vista then right-click the program and choose Run as Administrator.
  • Check the Scan all users box at the top left.
  • Change the Rootkit Scan setting from "No" to Yes.
  • Click the Extras button under "Additional Scans".
  • Now click the Run Scan button on the toolbar.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Close Notepad (saving the change if necessary).
  • Use the Add Reply button in the forum and Attach the scan back here (do not copy/paste it as it will be too big to fit into the post). It will be located in the OTScanIt folder and named OTScanIt.txt.

Please also tell me of any changes you have made to your computer since your topic was started.

If you do not make a reply in 5 days, we will need to close your topic.

With Regards,
The Panda

Important Note to Other Users Reading this Topic: The instructions provided in this topic below this point are for the original topic starter only. Even if you have similar problems or log entries to those given here, please do not follow the directions, especially those involving specific tools and scripts. Doing so can result in serious damage to your computer. Instead, please start your own topic. Feel free to link to any relevant topics as needed.

#4 ChileDuck

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Posted 12 December 2008 - 11:04 PM

Hi, PP.

Wow... I was checking this topic regularly but had kind of given up hope. I thought I was tracking it and would get email. Anyway I just noticed your reply.
I did the ATF-Cleaner procedure and am running the OTScanIt. How long should it take? It seems to be hung. A dos command window has opened for the CatchMe.exe.

I have a OTscanIt log from a couple days ago I could send, but I was going by the generic instructions in the Forum introduction and didn't select the roolkit scan or the Extras.

Changes I have made since my original post was to remove some programs I don't use like MS messenger and some old AOL stuff that was in one of my son's user accounts. I also removed firefox.

Other symptoms... the pop-up occurs only on one account. But the browser redirection occurs on all accounts.

Edit... I restarted the OTScanIt proceedure and this time closed the cmd window and the procedure completed. I have attached the file.

Edit II... I forgot the check scan all users the second time so I have re-attached a new file with the "all users" option selected. Again I had to close the CatchMe.exe command window twice to complete the scan.

Attached Files


Edited by ChileDuck, 13 December 2008 - 12:56 AM.


#5 PropagandaPanda

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Posted 13 December 2008 - 02:22 AM

Hello.

Disable Realtime Protection
Antimalware programs can interfere with the tools we need to run. Please temporarily disable all realtime protections you have enabled. Refer to this page, if you are unsure how.

Disable Avast!'s realtime protection by right clicking on the try icon beside your clock that looks like Posted Image and selecting Stop On-Access Protection.

In the settings:
Posted Image

Install ERUNT
This tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished.
  • Please download erunt-setup.exe to your desktop.
  • Double click erunt-setup.exe. Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes. You can delete the installation file after use.
  • Erunt will open when the installation is finished. Check all items to be backed up in the default location and click OK.
You can find a complete guide to using the program here:
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

When we are finished with fixing your computer (I will make it clear when we are), you can uninstall ERUNT through Add/Remove Programs. The backups will be stored at C:\WINDOWS\erdnt, and will not be deleted when ERUNT is uninstalled.

Run Fix with OTScanIt
We will run OTScanIt with directives. If you have lost your copy of OTScanIt, download it here and extract it like you did last time.
  • Double click the OTScanIt.exe icon in the OTScanIt folder on your desktop. If you are using Windows Vista, right click OTScanIt.exe and select Run as Administrator.
  • Copy the contents of the codebox below into the "Paste fix here" box.
    [Kill Explorer]
    [Registry - Safe List]
    < BHO's [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
    YN -> {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} [HKLM] -> %CommonProgramFiles%\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [Adobe PDF Reader Link Helper]
    < Run [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YN -> "HPseti" -> %AppData%\Google\runhh6110411.exe ["C:\Documents and Settings\Bill\Application Data\Google\runhh6110411.exe"]
    YN -> "nah_Shell" -> %UserProfile%\nah_lasb.exe [C:\Documents and Settings\Bill\nah_lasb.exe]
    YN -> "SVCHOST.EXE" -> %SystemRoot%\system32\drivers\svchost.exe [C:\WINDOWS\system32\drivers\svchost.exe]
    < Run [HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1003\] > -> HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YY -> "HPseti" -> %AppData%\Google\runhh6110411.exe ["C:\Documents and Settings\Bill\Application Data\Google\runhh6110411.exe"]
    YN -> "nah_Shell" -> %UserProfile%\nah_lasb.exe [C:\Documents and Settings\Bill\nah_lasb.exe]
    YY -> "SVCHOST.EXE" -> %SystemRoot%\system32\drivers\svchost.exe [C:\WINDOWS\system32\drivers\svchost.exe]
    < Run [HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1004\] > -> HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YN -> "Windows Explorer" -> [system32.exe]
    YN -> "Yahoo! Pager" -> %ProgramFiles%\Yahoo!\Messenger\YahooMessenger.exe ["C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet]
    < Run [HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1005\] > -> HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YN -> "updateMgr" -> %ProgramFiles%\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe ["C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9]
    [Empty Temp Folders]
    [Start Explorer]
  • Close all windows except OTScanIt.
  • Click it Run Fix button.
When the fix is completed a message box will popup either telling you that it is finished, or that a reboot is needed to complete the fix. If the fix is complete, click OK and Notepad will open with a log of actions taken during the fix. Post that log back here in your next reply.

If a reboot is required, click the "Yes" button to reboot the machine. After the reboot, OTScanIt2 will finish moving any files that could not be moved during the fix. Notepad will open with the final results at that time. Post that log back here in your next reply.

Download and Run Scan with GMER
We will use GMER to scan for rootkits.
  • Download gmer.zip and save to your desktop.
  • Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
  • Close all other running programs. There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  • Click the >>>.
  • Click on Settings, then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  • Click OK.
  • You will be prompted to restart your computer. Please do so.
After the reboot, run Gmer again and click on the Rootkit tab.
  • Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  • Make sure all other boxes on the right of the screen are checked, EXCEPT for Show All.
  • Click on the Scan and wait for the scan to finish.
    Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan. You will know that the scan is done when the Stop buttons turns back to Scan.
  • When completed, click on the Copy button and right-click on your Desktop, choose New>Text document. Once the file is created, open it and right-click again and choose Paste. Save the file as gmer.txt and copy the information in your next reply.
  • Note: If you have any problems, try running GMER in Safe Mode. However, do not use the MsConfig method to edit the Boot.ini.
Important!:Please do not select the Show all checkbox during the scan..

Re-enable your protection at this time.

Please post back with:
-the OTScanIt fix log
-the GMER log
-a new OTScanIt scan log (same settings as last time, no rookit scan)

How is it running now?

With Regards,
The Panda

#6 ChileDuck

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Posted 13 December 2008 - 02:42 AM

Hi,
One quick question, before I jump into this in the morning. My Avast system tray icon has disappeared since my infection. When I run advast from the start menu, I get interface I don't remember seeing before. When I just tried to open Avast, I get virus warnings, suggesting action to quarantine the guilty files. I don't know how I can deactivate my Avast protection. Any advice on how to proceed? Should I let Avast take action?

BTW... I really appreciate the help.


edit... I was able to find the Avast trouble shooting options. and interestingly enough they were ALL unchecked. Avast recommended a restart to scan boot memory, BTW. I'll try the fix in morning.

Edited by ChileDuck, 13 December 2008 - 02:51 AM.


#7 PropagandaPanda

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Posted 13 December 2008 - 03:15 AM

See you in the morning then (whenever that is).

The Panda

#8 ChileDuck

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Posted 13 December 2008 - 11:31 AM

Panda,

The backup and OTscanIT fix ran OK, but GMER doesn't run (even in safe mode). Browser redirects are still occurring. But I haven't seen the pop-up for ISpyNow yet. (progress?)

My malware seems to be blocking other programs too, like the free Kaspersky scan.

Here is the OTScanIT log. and just for fun I attached a screen shot of the process window in safe mode when GMER is hanging.


Process Explorer.EXE killed successfully!
[Registry - Safe List]
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\ not found.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\HPseti deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\nah_Shell deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\SVCHOST.EXE deleted successfully.
Registry value HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\HPseti not found.
C:\Documents and Settings\Bill\Application Data\Google\runhh6110411.exe moved successfully.
Registry value HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\nah_Shell not found.
Registry value HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\SVCHOST.EXE not found.
C:\WINDOWS\system32\drivers\svchost.exe moved successfully.
Registry value HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\Windows Explorer deleted successfully.
Registry value HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\Yahoo! Pager deleted successfully.
Registry value HKEY_USERS\S-1-5-21-299502267-362288127-725345543-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\updateMgr deleted successfully.
[Empty Temp Folders]
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat scheduled to be deleted on reboot.
Local Service Temp folder emptied.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\_avast4_\Webshlock.txt scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\hsperfdata_SYSTEM\1832 scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_7e4.dat scheduled to be deleted on reboot.
Windows Temp folder emptied.
Java cache emptied.
FireFox cache emptied.
RecycleBin -> emptied.
Explorer started successfully
< End of fix log >
OTScanIt2 by OldTimer - Version 1.0.2.1 fix logfile created on 12132008_085405

Files moved on Reboot...
C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat moved successfully.
C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat moved successfully.
C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat moved successfully.
File C:\WINDOWS\temp\_avast4_\Webshlock.txt not found!
File C:\WINDOWS\temp\hsperfdata_SYSTEM\1832 not found!
File C:\WINDOWS\temp\Perflib_Perfdata_7e4.dat not found!

Registry entries deleted on Reboot...

Attached Files



#9 PropagandaPanda

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Posted 13 December 2008 - 08:49 PM

Hello.

A rootkit is probably causing those redirects. Let's run ComboFix.

Please disable Avast!.

Download and Run ComboFix
Download Combofix by sUBs from any of the links below, and save it to your desktop.
Link 1, Link 2, Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Double click on ComboFix.exe and follow the prompts. If you are using Windows Vista, right click the icon and select "Run as Administrator". You will not recieve the prompts below if you are not using Windows XP. ComboFix will check to see if you have the Windows Recovery Console installed.
  • If you did not have it installed, you will see the prompt below. Choose YES.
    Posted ImagePosted Image

  • When the Recovery Console has been installed, you will see the prompt below. Choose YES.
    Posted Image
  • When finished, ComboFix will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Re-enable your protection please.

After running ComboFix, try running GMER again. If you can, include that log too.

With Regards,
The Panda

#10 ChileDuck

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Posted 13 December 2008 - 09:20 PM

Panda,
No luck with ComboFix.exe. It won't run either, even in safe mode.

#11 PropagandaPanda

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Posted 13 December 2008 - 09:25 PM

Hello.

Please rename ComboFix.exe to ComboFixCF.exe and try again.

EDIT: After, try the same with GMER.exe.
Note that you should only try renaming tools when specifically asked. Some won't work renamed.

With Regards,
The Panda

Edited by PropagandaPanda, 13 December 2008 - 09:27 PM.


#12 ChileDuck

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Posted 13 December 2008 - 10:56 PM

Panda,
OK, that helped. I was able to run the renamed ComboFix but it determined I wasn't connected to the Internet when in fact I was (I could do google searches) and therefore it couldn't install the recovery console. But the scan completed. And then I was then able run GMER per instructions. I've attached both logs.

The browser search re-directs are now fixed. But I cannot determine if Avast is running like it used to. I would rather dump Avast and install a version of Kaspersky for which I have a license. But I would be interested if you had other recommendations.

Attached Files



#13 PropagandaPanda

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Posted 13 December 2008 - 11:43 PM

Hello ChileDuck.

That looks much better :thumbsup: .

If you have a licensed version of Kaspersky, then I would definately go with that.

Let's mop up what's left with a couple of scanners.

Download and run MalwareBytes Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

You can refer to this page which has a visual of the instructions above.


Run Scan with Kaspersky
Please do a scan with Kaspersky Online Scanner.

This scan is for Internet Explorer Only.

If you are using Windows Vista, open your browser by right-clicking on its icon and select Run as administrator to perform this scan.

  • Please disable your realtime protection software before proceeding. Refer to this page if you are unsure how.
  • Open the Kaspersky Scanner page.
  • Click on Accept and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis.

This scanner will only scan. It does not remove any malware it finds.


Please post back with:
-the MalwareBytes log
-the Kaspersky scan log
-a new HijackThis log

Any problems still?

With Regards,
The Panda

#14 ChileDuck

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Posted 14 December 2008 - 10:08 AM

Ok Panda,

I've attached the logs. I still have one strange symptom and it is one I haven't mentioned yet because I thought it was probably related to the others. The problem is this: when I try to switch users Windows displays a message " Windows cannot switch accounts. Please try again later. If this message continues to appear, you may have to restart your computer."
Now this only occurs when I try to switch to a user that is already logged on. Trouble is, these users had not logged on since the last reboot. (but had been logged on for some periods of time during my malware problems).
I'll restart and let you know if I continue to have this problem.

I the meanwhile, should I try to install the Kaspersky anti-virus 7.0? Or do you want to keep things the way they are for now?

Attached Files



#15 PropagandaPanda

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Posted 14 December 2008 - 08:33 PM

Hello.

Let's make sure the "Fast User Switching" is working. Refer to this guide on how to do this.

Please remove Avast! and install Kaspersky and post a fresh HijackThis scan after.

With Regards,
The Panda




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