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Think I am infected, computer misbehaving... Please help!


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#1 JTN53

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Posted 01 December 2008 - 10:55 PM

Hello- Within the past couple days my computer went from functioning normally to not... there are a list of things going on and I am not sure how they are connected but now my AVG-free is no longer working, so I suspect a virus. How can I tell if I have a virus?

Details:
-I use Windows XP and AVG Free.
-first my computer began acting very slow
-then it would not shut down. (go to click shut down and nothing happens. press ctrl+alt+del and nothing happens. the only way to shut down is to do so manually)
-I tried to perform a system restore and could not because I cannot properly shut down my computer.
-AVG is now all out of whack, asking i restart my computer (which I cant because my computer will not shut down)


A virus seems to be the only thing that makes sense. Can someone please help me or point me in the right direction?

Thank you!

J

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#2 boopme

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Posted 01 December 2008 - 11:11 PM

Hi J I think this MBAM scan will give us a better idea,

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 JTN53

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Posted 01 December 2008 - 11:22 PM

Malwarebytes' Anti-Malware 1.30
Database version: 1443
Windows 5.1.2600 Service Pack 3

12/1/2008 11:20:35 PM
mbam-log-2008-12-01 (23-20-35).txt

Scan type: Quick Scan
Objects scanned: 60861
Time elapsed: 9 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 01 December 2008 - 11:30 PM

Please read thru these pointers and let us know what you found.
Slow Computer/browser? Check Here First; It May Not Be Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 JTN53

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Posted 02 December 2008 - 09:39 AM

I have read through and performed most of those actions with no success. Is there another forum that would be better suited for this?

The biggest problem is my computer will not shut down. I cannot even fully complete some of these tasks without a proper shutdown!

Thanks

#6 boopme

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Posted 02 December 2008 - 10:28 AM

Start a cannot shutdown topic in the XP forum up top.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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