Posted 01 December 2008 - 02:12 PM
I have a HL-DT-ST RW/DVD GCC-4481B drive in an XP SP3 machine that can apparently play DVDs, commercial audio CDs, ripped music CDs, and XP only (non-Vista compatible) data disks. For example, I just bought the latest Quicken software. When I tried to install, the drive shows that the disk is empty. No error messages. The same disk on my Vista laptop shows all is well. Similarly, the install software that came with the new Netgear wireless router shows an empty disk, whereas the laptop shows otherwise. However, when trying to install the older Adobe Acrobat 5.0 software, the drive reads it just fine. My laptop, though, says it is incompatible with Vista.
Ordinarily, I might buy into the idea that there is a hardware malfunction. But since the drive can read the older software, I have to think that this is a driver/firmware problem. I uninstalled and let XP recognize and re-install the drive. Nothing. I downloaded and installed the firmware update from DriverGuide.com, but that didn't do anything. I haven't been able to find any driver-specific updates. Does anyone have any ideas?
Thanks. This is a particularly frustrating problem.