My computer is in serious trouble and I hope someone here can help me! My computer is in a continuous loop of rebooting itself when it is trying to start up Windows. I cannot get it to Safeboot, last known good configuration or anything like that. I do have the Recovery Console but I don't know how to use it. Right before this started my AVG popped up that I had a virus. My computer did a reboot on its own and it hasn't started Windows since. I have gotten this when I disabled the auto restart: STOP c000021a it terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x0000000) The system has been shut down. Please let me know what I need to do to get this fixed hopefully! This is a Gateway that is about 4 years old. Thanks for the help!
That stop error sounds like inaccessible boot device, which could be possible if a virus did wipe the boot record from the drive. Also make sure that you do indeed have Windows XP Recovery Console (in my experience, some users get the Recovery Console and System Recovery options mixed up). Recovery Console is very crippled version of a Windows command prompt and System Recovery (when it actually works) restores your system to what it was when it came from the factory (usually nowadays by re-writing the operating system partition from the hidden system recovery partition).
Anyways, we want the first option, it should load and ask you to select which Windows to load, if you have only one OS, it should be the only one listed so you would select 1, you should now be asked for the system's administrator account's password (This is the password for the built in Administrator account), if it has not been set, press enter as it is usually blank anyway, if you do know the password, enter it in. If your successful, you will end up at a command prompt at the prompt type the following:
fixmbr [hit enter key]
chkdsk /r [hit enter key]
exit [hit enter key]
the system should reboot and hopefully it will work fine.
Note: if you can't get into recovery console (unknown password??) I do have a special DOS boot CD that will allow you to run the Windows chkdsk from regular DOS. It can be found on my site (see signature) and search for 'special boot cd'.
I won't post a direct link to it as that would likely be considered redundant.
Hopefully that will work for you.
I am NOT a certified expert (yet), I did graduate college with an A.S. Degree in I.T. and have been working with computers since I was 11 years old and am fairly knowledgeable with Windows 2000/XP, I also volunteer on allexperts.com as a Windows XP expert and have helped a lot of users. Use my suggestions at your own risk. Most of my advice comes directly from past experiences.
Edited by imatechie, 29 November 2008 - 10:19 PM.
The only real problem that I have with being an I.T. Tech is that I can't use the excuse:
"Sorry, I don't do windows."