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Wireless Mouse Only Works on Restart


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#1 aatesk

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Posted 29 November 2008 - 05:07 PM

About a year ago I got a wireless Logitech mouse. Here's the problem -- works great EXCEPT that the first time you turn the computer on, it won't work. You have to restart the computer and then press the buttons in the base and on the mouse -- the computer will tell you that new hardware has been detected or something like that, and then it will work.

I tried re-installing the mouse, and that didn't work. I tried downloading new drivers, but that made no difference. Recently, I defragged my computer, and once or twice, it seemed to work the first time I turned on the computer, but now it's back to not working the first time.

Any ideas? Or should I just get a new mouse? (I'm afraid that if I do, it will just happen with the new one too).

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#2 jill8beans2

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Posted 30 November 2008 - 12:38 AM

I've used several Logitech wireless keyboards and mice, and I've never had this happen. What model is it?
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#3 garmanma

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Posted 30 November 2008 - 10:37 AM

Has this always been the case or did the problem just start? Do you have a procedure or is there a switch on the dongle where you can switch channels?
Do you have anything wireless, like a phone or a baby monitor close to the computer?
Open your Device Manager and click on the +'s by USB. Are there any yellow exclamation points by anything?
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#4 aatesk

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Posted 30 November 2008 - 03:34 PM

I'm not sure what the model is -- can't find that on the device. It is a Logitech cordless optical mouse. There are no cordless devices around the computer like a baby monitor or cordless phone. There are no channel options on the mouse or the receiver It has always done this. As for the Device Manager, you're going to have to tell me how to find that, because I have no idea.

#5 hamluis

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Posted 30 November 2008 - 04:15 PM

Start/Run...type devmgmt.msc and then hit Enter.

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#6 aatesk

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Posted 30 November 2008 - 05:24 PM

On the device manager, there are no exclamation points by any USB ports.

#7 hamluis

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Posted 30 November 2008 - 05:31 PM

Any exclamation points by any device?

Louis

#8 aatesk

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Posted 30 November 2008 - 08:12 PM

No, although I will check again tomorrow morning the first time I start up, since I can access the device manager without the mouse. I will see if there are any exclamation points then.

#9 hamluis

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Posted 30 November 2008 - 08:34 PM

Don't know why I didn't think of this before...

You probably need to remove all mouse drivers...then reinstall your mouse.

I have a Logitech PS2 mouse and I had to do this, after I had fiddled with 2/3 different devices (wanted to see if they worked).

Try the following for removing all unnecessary drivers, then reinstall your mouse drivers: How to uninstall hidden devices, drivers, and services - Tech-Recipes.com - http://www.tech-recipes.com/windows_instal...on_tips504.html

Louis




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