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My computer shuts down on its own


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12 replies to this topic

#1 suzy5

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Posted 29 November 2008 - 01:28 PM

My computer randomly shuts down own its own. I scanned my computer using McAfee, but it did not solve the problem. I am also getting random weird lines on my desktop. Would you please help me try to figure it out. Thank you. :thumbsup:

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#2 garmanma

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Posted 29 November 2008 - 02:29 PM

This is a hardware problem. I will move you to the proper forum
Please post the make and model number of your computer
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 suzy5

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Posted 29 November 2008 - 02:39 PM

The computer I have is an HP Pavillion a1224n

#4 hamluis

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Posted 29 November 2008 - 03:18 PM

Have you checked for overheating possibilities?

Are all fans functioning properly?

http://www.hardwaresecrets.com/article/142

Cleaning the Interior of your PC - http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

Check Event Viewer for errors?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

#5 suzy5

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Posted 29 November 2008 - 05:39 PM

I posted earlier but I forgot to include all the details. My computer rebots on its own at random times. When I scroll down or up I get lines on the computer distorting whatever is on the screen. I get colored lines on the screen. I also get this message every time it rebots "the system has recovered a serious error" The error signature is BCCode:1000008e, BCP1:C0000005, BCP2:BF833AABD, BCP3AA2C9BD8, BCP4:00000000, OSVer: 5_12600 SP2_0, Product 256_1. If I click close on the message it rebots it. Please help me, thank you. I already scanned the computer with McAfee and Malwarebytes.

Edited by boopme, 29 November 2008 - 08:19 PM.
Mod Edit:Topics merged~~boopme


#6 hamluis

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Posted 29 November 2008 - 09:48 PM

Next time it actually loads...uninstall the video drivers and then update from the Web.

Seems to be an issue frequently associated with video drivers.

Louis

#7 suzy5

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Posted 30 November 2008 - 04:36 PM

how do you uninstall the video drivers? :thumbsup:

#8 hamluis

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Posted 30 November 2008 - 05:26 PM

Sorry, I'm distracted by all the basketball games available on TV :thumbsup:.

To uninstall your video drivers:

a. Go to Device Manager (Start/Run...type devmgmt.msc, hit Enter).

b. Click on Display Adapters (to see the detail).

c. Right-click on whatever detail item is reflected...click the Uninstall button.

d. Reboot the system.

This is the XP graphics driver for your system: http://h10025.www1.hp.com/ewfrf/wc/softwar...228&lang=en

You can download the above driver before you remove the current video drivers. After XP has rebooted, it may install a driver automatically...but it will more likely prompt you that new hardware has been discovered. At that time, you will install the drivers you downloaded previously.

How to update a Windows hardware driver - http://www.bleepingcomputer.com/tutorials/how-to-update-a-windows-hardware-driver/

Louis

#9 ruby1

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Posted 30 November 2008 - 05:36 PM

Could you kindly post the report from the malwarebytes scan you did for checking?


Open the malwarebytes program
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Kindly copy and paste the contents of that report for us to check and exit MBAM.



#10 garmanma

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Posted 30 November 2008 - 05:51 PM

She did not do a scan with Malwarebytes
Please let's do one thing at a time to avoid confusion
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#11 suzy5

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Posted 30 November 2008 - 05:56 PM

Malwarebytes' Anti-Malware 1.30
Database version: 1433
Windows 5.1.2600 Service Pack 2

11/28/2008 11:59:53 AM
mbam-log-2008-11-28 (11-59-53).txt

Scan type: Quick Scan
Objects scanned: 63108
Time elapsed: 8 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Maira\Application Data\GetModule (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Start Menu\Programs\AntivirusPro2009 (Rogue.AntivirusPro2009) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Maira\Local Settings\Temp\wJQs.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temporary Internet Files\Content.IE5\K1MJWTEN\install[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temporary Internet Files\Content.IE5\OPQRSTUV\install[1].exe (Trojan.Clicker) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temporary Internet Files\Content.IE5\OPQRSTUV\pipo[1] (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Application Data\GetModule\dicik.gz (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Application Data\GetModule\kwdik.gz (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Application Data\GetModule\ofadik.gz (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Start Menu\Programs\AntivirusPro2009\AntivirusPro2009.lnk (Rogue.AntivirusPro2009) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Start Menu\Programs\AntivirusPro2009\Uninstall.lnk (Rogue.AntivirusPro2009) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dllcache\figaro.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temp\wrdwn3 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temp\wrdwn4 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temp\wrdwn5 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temp\wrdwn6 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temp\wrdwn7 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Maira\Local Settings\Temp\wrdwn8 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#12 garmanma

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Posted 30 November 2008 - 08:59 PM

Well, seeing how you posed a scan, I'm Moving this to Am I Infected
-------------------------------------

Please reboot your computer. Update mbam, and run afull scan
Post the log when finished
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 suzy5

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Posted 30 November 2008 - 09:42 PM

I tried everything suggested by BC. I am having the same probelm. Here is the log from my latest scan.
Malwarebytes' Anti-Malware 1.30
Database version: 1435
Windows 5.1.2600 Service Pack 3

11/30/2008 6:24:31 PM
mbam-log-2008-11-30 (18-24-31).txt

Scan type: Full Scan (C:\|D:\|F:\|G:\|H:\|I:\|J:\|)
Objects scanned: 171575
Time elapsed: 1 hour(s), 2 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{D7BD54B8-C977-4903-8CE7-9415B851EC71}\RP36\A0044787.exe (Adware.ClickSpring) -> Quarantined and deleted successfully.




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