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Computer Keeps Shutting Down!


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#1 JacobHall

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Posted 29 November 2008 - 12:39 PM

Hi,

Another problem!!

:thumbsup: my computer restarts like every 2 1/2 hours.

then when windows loads up it says "Windows has recovered from a serious error"

i allways click view contents and these 2 files are allways the two that pop up!!!!!!!!!

C:\DOCUME~1\Eileen88\LOCALS~1\Temp\WER7405.dir00\Mini112908-01.dmp
C:\DOCUME~1\Eileen88\LOCALS~1\Temp\WER7405.dir00\sysdata.xml

Could you help!! Shall i run htj?

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#2 garmanma

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Posted 29 November 2008 - 01:30 PM

Highly doubtful that this is an infection. It is more than likely a hardware issue. The 2 files are dump logs which need to be read to help determine what is wrong
I'm moving this to the XP forum. If this is Vista, let me know
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#3 JacobHall

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Posted 29 November 2008 - 01:31 PM

No its xp

shall i open the files and read them?

#4 usasma

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Posted 29 November 2008 - 01:36 PM

Yes, open them, but you'll need a special program for this.
Follow the steps in this link: http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/
It appears complicated, but just follow it step by step and you'll produce an analysis that we can look at.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#5 JacobHall

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Posted 29 November 2008 - 01:45 PM

ok
so how do i find these dumpfiles?

search .dmp????

#6 usasma

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Posted 29 November 2008 - 03:45 PM

Step #3 of the above link discusses locating the dump files.

Additionally, you've supplied the location of at least one:

i allways click view contents and these 2 files are allways the two that pop up!!!!!!!!!

C:\DOCUME~1\Eileen88\LOCALS~1\Temp\WER7405.dir00\Mini112908-01.dmp
C:\DOCUME~1\Eileen88\LOCALS~1\Temp\WER7405.dir00\sysdata.xml

I've bolded the location in the above quote.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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