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system shutdown over and over


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5 replies to this topic

#1 cds11

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Posted 29 November 2008 - 10:57 AM

hi, my computer keeps getting this message at start up,

NT Authority\System Error Message: "This system is shutting down. Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."

it gives 60 seconds then reboots and does the same thing over and over. it also does it in safe mode. i am running windows xp service pack three. i use up to date ca antivirus. the error usually appears during the welcome screen. the last few times it has hung at the microsoft windows xp screen.
this all happened after my antivirus said there was a problem and it wouldnt scan emails. so i was going to try and reinstall it. after i uninstalled, it asked for a reboot and i have had the problem ever since. please help as i have alot of family stuff on the pc that i cant loose. thanks, chris

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#2 JacobHall

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Posted 29 November 2008 - 01:18 PM

when you get that popup

quicky goto start
run
type shutdown -a

see if it works

#3 ruby1

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Posted 29 November 2008 - 01:34 PM

i am running windows xp service pack three.


May we first clarify ;could you please tell us EXACTLY your windows version as
CA antivirus

http://shop.ca.com/virus/antivirus.aspx

Product does not currently support the following operating systems:
Windows XP 64, Windows Vista 64, Windows 98/M E


Have you had any other antivirus program on there ?

#4 cds11

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Posted 29 November 2008 - 04:16 PM

when you get that popup

quicky goto start
run
type shutdown -a

see if it works


thanks jacob, it worked. i now have access to the desktop but it seems to be running in 1/2 normal 1/2 safemode. most of the programs do not work like restore.

#5 cds11

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Posted 29 November 2008 - 04:19 PM

i am running windows xp service pack three.


May we first clarify ;could you please tell us EXACTLY your windows version as
CA antivirus

http://shop.ca.com/virus/antivirus.aspx

Product does not currently support the following operating systems:
Windows XP 64, Windows Vista 64, Windows 98/M E


Have you had any other antivirus program on there ?


microsoft windows xp home edition version 2002 service pack 3
no other antivirus

#6 Orange Blossom

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Posted 29 November 2008 - 08:46 PM

Hello cds11,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/182869/pc-with-system-shutdown-error-message/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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