the odd thing is that CA is quarantining the system when I launch Thunderbird, but when I scan the whole computer, it doesn't report the infection that it reports when it puts the system in quarantine. MBAM didn't find anything. While SAS was scanning it triggered the quarantine. Even though the quarantine time is set for 10 minutes, it blocks the computer indefinitely so that I have to reboot. Consequently I don't have a SAS report.
I'm not sure I understand your question. I believe I have full admin privileges, but when I tried to log in under safe mode, I got the error that said something to the effect that the username/ domain name/ password is incorrect. The window that appears (in safe mode) only has a place for username and password. There didn't seem to be a way to set the domain name.
One other thing that may be relevant. I tried the ATF cleaner, but the Firefox button at the top is grayed out. ATF reports emptying the various files, but apparently it can't touch the Thunderbird related files.
Edited by alpenview, 02 December 2008 - 07:21 PM.