Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't Install Intel Driver


  • Please log in to reply
19 replies to this topic

#1 coffeeswirlz

coffeeswirlz

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:47 AM

Posted 28 November 2008 - 07:17 PM

Let me preface by saying that Pogo and Microsoft are idiots and offer no suggestions. So here’s my problem: Only recently, I’ve had problems playing on Pogo such as games not loading or game freezes. When I enter a room, there’s a yellow triangle with an exclamation point on the upper right-hand side of the Java Applet Window. So under ‘Problems Reports and Solutions’ it stated that I needed to update my Intel Graphics Media Accelerator. When I attempted to download the update driver from http://downloadcenter.intel.com/confirm.as...e=&lang=eng it says "The Driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer's manufacturer."

I've uninstalled and re-installed Java already. I am running Vista and the problems occurs when running both I.E.7 and Firefox.

I have a Gateway MT6821 Notebook. I've even gone to Gateway's site and used their link for updates and still receive the same error message.

Hopefully you guys can help!

Edited by coffeeswirlz, 29 November 2008 - 12:58 PM.


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:47 AM

Posted 29 November 2008 - 07:42 AM

Please provide the exact make and model of your system.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 coffeeswirlz

coffeeswirlz
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:47 AM

Posted 29 November 2008 - 01:06 PM

I have a Gateway MT6821 Notebook. I've even gone to Gateway's site and used their link for updates and still receive the same error message.

#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:47 AM

Posted 30 November 2008 - 07:05 AM

It appears that this model came equipped with both 32 bit and 64 bit versions of Windows.
Interestingly, when browsing for the video drivers for the 64 bit version here ( http://support.gateway.com/support/drivers...p;os=&type= ), you'll note that the video drivers state that they are for 32 bit Windows.

So, do you have 32 bit or 64 bit Windows? To find out, go to Start...Control Panel...System and Maintenance...System
The last entry in the System category (System type) will tell you if it's 32 bit or 64 bit.

If you have 64 bit Windows, this is the link for the Intel graphics drivers: http://downloadcenter.intel.com/Detail_Des...on&lang=eng

If you have 32 bit Windows, this is the link for the Intel graphics drivers: http://downloadcenter.intel.com/filter_res...3&submit=Go!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 coffeeswirlz

coffeeswirlz
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:47 AM

Posted 30 November 2008 - 12:01 PM

I have a 32 bit and when I download it now says "This computer does not meet the minimum requirements for installing the software. Set up will exit." ARG!

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:47 AM

Posted 30 November 2008 - 01:31 PM

OK, then we're gonna have to get aggressive here.

Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter. Expand the + sign next to Display Adapters. Right click on your Adapter and select Properties, then select the Details tab. Scroll down to get to the Hardware ID section.

In this section should be a long string of characters. We'll need the 4 characters immediately after the VEN_ and the 4 characters immediately after the DEV_ We'll look this up at http://www.pcidatabase.com to verify the type of display adapter.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 coffeeswirlz

coffeeswirlz
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:47 AM

Posted 30 November 2008 - 07:55 PM

Vendor ID is 8086 which is Intel Corporation and the Device ID is 27A2 which is Mobile Intel® 945 Express Chipset Family. Why won't the computer allow me to download the driver? Thanks for helping me out!

#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:47 AM

Posted 30 November 2008 - 09:04 PM

From the Intel website:

This driver is written specifically for the desktop Intel® 946GZ, G31, G33, G35, G41, G43, G45, G965, Q43, Q45, Q33, Q35, Q963, and Q965 Express Chipsets and the Mobile Intel® GL960, GM45, and GM965 Express Chipsets, and will not function with any other product.


So, let's try this one: http://downloadcenter.intel.com/Detail_Des...on&lang=eng
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Michael-Anthony

Michael-Anthony

  • Banned
  • 267 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 AM

Posted 01 December 2008 - 09:41 AM

OK, then we're gonna have to get aggressive here.

Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter. Expand the + sign next to Display Adapters. Right click on your Adapter and select Properties, then select the Details tab. Scroll down to get to the Hardware ID section.

In this section should be a long string of characters. We'll need the 4 characters immediately after the VEN_ and the 4 characters immediately after the DEV_ We'll look this up at http://www.pcidatabase.com to verify the type of display adapter.



Nice, I have used this site before.. Just bookmarked it..

Great link.

#10 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:47 AM

Posted 01 December 2008 - 05:39 PM

Thanks! There's also one for USB devices here: http://www.linux-usb.org/usb.ids

They are merely a starting place - not a definitive listing. But it helps when you can't locate a driver any other way.
Most times it works without a hitch - but occasionally it'll lead you down a false trail, so be careful!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 coffeeswirlz

coffeeswirlz
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:47 AM

Posted 01 December 2008 - 09:03 PM

I received the same error message: "The Driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer's manufacturer."

#12 Michael-Anthony

Michael-Anthony

  • Banned
  • 267 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 AM

Posted 01 December 2008 - 10:11 PM

WIndows Update Catalog (not windows update)

1. Downloaded and saved file WinVista 1573.exe from MS
2. Restarted in Safe Mode.
3. Ran file and installed drivers.
4. Right clicked Desktop and clicked Personalize in popup menu. Then selected
Display Settings.
5. Resolution was at 1440x900. In Advanced Settings, List All Modes,
1440x900,
32-bit, @60 HZ was selected. My monitor only supports
1440x900,32-bit,@78 HZ.
6. Changed to Resolution to 1024x768 and selected 1024x768,32-bit, 60 HZ.
Which
was my original setting.
8. Restarted and everything works fine.

Don't know why Resolution and Mode was changed.
If I remember correctly the Update just download and install without an
option to save and install later. Hopefully, noone else wiil have use their
Recovery Discs and spend 6 hours runnig Repair Startup Files.

Lesson learned: Do Updates in Safe Mode with Internet Connection and check
Display Settinge after Video Driver installs.


http://www.vistax64.com/vista-hardware-dev...y-problems.html

Edited by Michael-Anthony, 01 December 2008 - 10:12 PM.


#13 coffeeswirlz

coffeeswirlz
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:47 AM

Posted 02 December 2008 - 06:45 PM

Ok so when I go into Safe Mode I still receive the error messages. Still not sure what the next move should be.

#14 Michael-Anthony

Michael-Anthony

  • Banned
  • 267 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:47 AM

Posted 02 December 2008 - 10:27 PM

boot normal, then get this

http://www.intel.com/support/chipsets/inf/sb/cs-009266.htm

Just to verify you are trying the correct drivers.

#15 coffeeswirlz

coffeeswirlz
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:47 AM

Posted 03 December 2008 - 11:33 AM

I've done this already and I have Mobile Intel 965.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users