Posted 27 November 2008 - 09:30 AM
I'm very IT literate, but this one has me stumped. Trying to fix my parents' computer. Their Windows wallpaper has been hijacked. It's now blue and says: "Warning: Spyware threat has been detected on your PC." I'm getting all kinds of fake pop-ups that "An Internet Attack was Detected" and that sort of thing. Now I know there are a bunch of messages on the net and in these forums about this problem. Here's my issue: All of the "resolutions" begin with either running SpyBot, or doing a HijackThis log... I can't run SpyBot. When I run the program, it goes to an hourglass and then that's it. I have zero internet access from Firefox, IE, or my Anti-Virus Live Update. But I can go to a command prompt and ping Google no problem. I ran a NAV scan (with the definitions I had) and it came back clean. The Task Manager has been disabled. I was able to install AdAware and run it, but again, I can't do any program updates whatsoever. System Restore was turned off so that's not an option either.
I'm at a bit of a loss here. Without being able to run any programs, not sure how the heck to begin trouble shooting this problem. Any recommendations?