Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PC repair after trojan removal


  • Please log in to reply
8 replies to this topic

#1 caned_monkey

caned_monkey

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:02:51 PM

Posted 27 November 2008 - 07:55 AM

Hello!,

I have just spent the best part of the last 10 days removing two trojans from my system. the first being Vuno.gen and the other being Alureon.gen!J. I'm pretty sure that they have now been removed as im getting a clean bill of health from McAfee, One Care and AVG.

the problem i'm now having is the one or both of the trojans having been playing havoc with my system and things arnt really running right.

anti virus programmes such as Spybot, Adware and HTJ wont startup. plus my web browser still displays false connection failure pages when i try to navigate to anti virus related web pages.

no pictures will display in either webpages or in emails.

system crashes ocassionally on start up.

this is a few of the most obvious issues. im not sure if this means i'm still infected or if its just the left over carnage.

any advise on how to fix these problems would be greatly appreciated.

many thanks

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,750 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:51 AM

Posted 27 November 2008 - 09:31 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:09:51 AM

Posted 27 November 2008 - 11:18 AM

as im getting a clean bill of health from McAfee, One Care and AVG.


All three of those can be running a resident antivirus protection, having more than one antivirus loading at bootup(resident) causes conflicts and even any of them from working correctly
Chewy

No. Try not. Do... or do not. There is no try.

#4 caned_monkey

caned_monkey
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:02:51 PM

Posted 27 November 2008 - 11:25 AM

All three of those can be running a resident antivirus protection, having more than one antivirus loading at bootup(resident) causes conflicts and even any of them from working correctly
[/quote]


all three were run seperately and wernt on my system at the same time. i uninstalled one before trying the next

#5 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:09:51 AM

Posted 27 November 2008 - 11:27 AM

Have you run the MBAM scan?
Chewy

No. Try not. Do... or do not. There is no try.

#6 caned_monkey

caned_monkey
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:02:51 PM

Posted 27 November 2008 - 11:29 AM

not yet, im currently at work but i'll do it as soon as i get home in about 2 hours

#7 DaChew

DaChew

    Visiting Alien


  • Members
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:09:51 AM

Posted 27 November 2008 - 11:42 AM

Installing MBAM does not interfer or conflict with other security programs since the free version runs just as a scanner.

It's one program to keep
Chewy

No. Try not. Do... or do not. There is no try.

#8 caned_monkey

caned_monkey
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:02:51 PM

Posted 28 November 2008 - 04:33 AM

I cant get MBAM to install. i have the .exe file sat on my desktop but when i click it, an hourglass appears for about five seconds and then nothing. its the same for a lot of other anti malware software as well

#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,750 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:51 AM

Posted 28 November 2008 - 07:56 AM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users