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Trojan downloader 59802 messing me about


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7 replies to this topic

#1 seashell79

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Posted 27 November 2008 - 07:50 AM

Hi im new to this kind of thing. so im sorry if some one has already asked this..
Our other PC has a trojan downloader 59802 on it. i dont fully understand what it is doing to the PC but i've been trying it get it off now for a couple of days..We have Avast home the free one and ad-aware 2008.. we did use AVG but it went all messed up. AVG detected the trojan downloader but didnt remove it then the PC by its self turned off our firewall and now we have only avast and ad-aware 2008. This thing is redirecting us on websites ANY website we go on to do with anti virus it takes us to some site like youtube(but not youtube) or it says internet exploroer cannot find the web sites..Only ad-aware 2008 will update now and Avast wont it just says no internet connection or Error connection failed.
Both our computers are wired connection so i know there is internet on the 2nd PC..
i cant even get into this website on the 2nd PC and im getting stressed with it all now :thumbsup:
If any one knows of any thing and i mean any thing i can try please let me know..

Many Thanks
Michelle

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#2 quietman7

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Posted 27 November 2008 - 09:32 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

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#3 seashell79

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Posted 27 November 2008 - 09:47 AM

Hi im sorry but i cant do the checks on it because i cant get on to this site from the 2nd PC. just says internet explorer can not diplay the web page :thumbsup: i have internet connection on that PC all the time so i know the internet is working it must be this thing blocking me from going on any website's that can help get this virus off.. dam this sucks :flowers:
thanks for getting back to me so quick though.

#4 quietman7

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Posted 27 November 2008 - 09:50 AM

If you cannot use the Internet or download any programs, try downloading from another computer (family member, friend, etc). Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program.
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#5 seashell79

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Posted 27 November 2008 - 11:17 AM

If you cannot use the Internet or download any programs, try downloading from another computer (family member, friend, etc). Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program.


I did that put the malwarebytes on disk and installed it on the other PC the desk top icon is on there but i cant open it i double clicked it right clicked then open and nothing the PC thought about it for 5 secs then nothing :thumbsup:

#6 rigel

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Posted 27 November 2008 - 11:50 AM

Try renaming the malwarebytes file to mwb.com Sometimes infections target the things that clean it and hence not let it run.

Happy Thanksgiving!

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#7 seashell79

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Posted 29 November 2008 - 05:42 AM

Hi sorry it took a while to get back to you but i ended up wiping windows and re installing it. I can now get on all the sites it was blocking me on im on the 2nd PC now :thumbsup: i did the scan you asked anyway just to be safe.

Malwarebytes' Anti-Malware 1.30
Database version: 1433
Windows 5.1.2600 Service Pack 3

29/11/2008 10:40:31
mbam-log-2008-11-29 (10-40-31).txt

Scan type: Quick Scan
Objects scanned: 42492
Time elapsed: 2 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Also all the anti virus is updating now too.

Edited by seashell79, 29 November 2008 - 05:44 AM.


#8 quietman7

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Posted 29 November 2008 - 08:11 AM

Sorry to hear about having to reformat but sometimes that is the best solution. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Starting over by wiping your drive, reformatting, and performing a clean install of the OS removes everything and is the safest action.

Tips to protect yourself against malware and reduce the potential for re-infection:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".
• "Use Task Manager to close pop-up messages to safely exit malware attacks"

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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