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IE won't open..Help please!

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#1 DropShadow


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Posted 26 November 2008 - 04:32 PM

I hope this is where I am suppose to put this...

About 3 weeks ago I had turned on my computer for the first time since I moved. It loaded just fine, I couldn't type in my power on password though because I forgot to plug the keyboard in. I plugged the keyboard in while the computer was still on. The keyboard failed to work so I restarted. I got past the dell page and then it went to a black page that said...some error ..press CTL ALT DEL, I did and it just said the same thing over and over again. It would not load Windows. I couldn't afford to take it anywhere so we just asked a few people who knew what might have happened. One said I might have ruined the motherboard and one said that I might have blown a fuse somewhere, I wasn't suppose to plug anything in unless the computer is turned off. I have done it in the past and nothing like this happened. We couldn't figure it out so we did a system restore and I lost a bunch of stuff:( It started to work fine but then my husband had to search for drivers cause my sound wasn't working and some other stuff. I have done a few updates cause it says im missing 27 updates. It found a bunch of drivers cause I downloaded a driver detector and it said I had 45% of my drivers were out of date. My husband never does updates he says it messes with the computer. Anyway he is downloading a program and and tries to run it and the computer freezes. If we try to go into IE it freezes and the message about I.E has caused a problem and needs to be closed. Send report or Don't send... I don't use IE I use Firefox. I did an update yesterday and that was the last time that i know that IE has worked. I can download a HiJack this app but can't load it...computer freezes up and some dr watson message comes up.

I am sorry this is so long but I wanted someone to know what was goin on and I hope it makes sense..LOL...any help is immensely appreciated :thumbsup:


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#2 garmanma


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Posted 26 November 2008 - 06:29 PM

Are you aware that there was a response to your HJT post and it was closed because you never posted back?
If you would like to continue with that process, sent me a PM and I will reopen it and let the member know
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why won't my laptop work?

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