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Antivirus 2009 bleeping up my computer


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#1 Insaneman1731

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Posted 26 November 2008 - 10:38 AM

Yeah like the title says. I DL'ed and installed MalwareBytes but the program will not open. When I click links in webpages it redirects me to other pages and some pages wont even load. Thanks!

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#2 boopme

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Posted 26 November 2008 - 11:09 AM

Try renaming the desktop icon to Insane then re run it and post the scan log.
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#3 Insaneman1731

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Posted 26 November 2008 - 07:04 PM

Anyone with some real help? Thanks.

#4 somenoob

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Posted 26 November 2008 - 08:13 PM

boopme is helping. Renaming the icon means that the malware (assuming it is the culprit) won't recognise it so you will be able to open it.

#5 Insaneman1731

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Posted 28 November 2008 - 03:24 PM

Sorry, didn't know he was being serious. I re-named the desktop icon, and it still will not open.

Edited by Insaneman1731, 28 November 2008 - 07:07 PM.


#6 Insaneman1731

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Posted 28 November 2008 - 06:51 PM

Anyone? Thanks.

#7 boopme

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Posted 28 November 2008 - 07:24 PM

OK i suspect aparticular malware as there is one that has been hampering MBAM scans. So lets try these and see. Again is the SAS scan wont run try renaming it. Tho I feel iyt will. It may take an hour plus to run,
Is this an XP pc?
Download and install these then run from Safe Mode

ATF Cleaner
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#8 Insaneman1731

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Posted 28 November 2008 - 08:06 PM

Hi, I ran ATF Cleaner with no problem, but then I dl'ed and installed SAS. When I try to open it, the program just immediately crashes. I tried renaming that as well. Thanks.

#9 Insaneman1731

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Posted 28 November 2008 - 09:00 PM

:thumbsup:

Edited by Insaneman1731, 28 November 2008 - 09:01 PM.


#10 boopme

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Posted 28 November 2008 - 09:02 PM

Can you do a system restore to a time prior to the infection then see if the tools will run. This is an unfortunate predicament.
Is this an XP system?

If you do not know how to use it look here Use System Restore http://www.microsoft.com/windowsxp/using/h...ew_03may19.mspx

let us know
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#11 Insaneman1731

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Posted 29 November 2008 - 09:47 AM

Hi, the computer is running XP. I tried system restore as well, but that also crashes when you try to open it. How can I just delete everything? Don't really think anything important is on there and if it is I can put it on an external harddrive before Irecover it. How can I wipe the system?

#12 boopme

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Posted 29 November 2008 - 10:33 AM

Do you have a retail or OEM version of the XP Cd?

EDIT:
How do I format my hard drive with XP installed so I can start over?

Edited by boopme, 29 November 2008 - 05:48 PM.

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