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Thunderbird help


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16 replies to this topic

#1 thepedalontheright

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Posted 09 May 2005 - 10:23 AM

In advance, let me say that any help will be greatly appreciated...

Ok - been using thunderbird for email for about a year...and love it.

But for the past two weeks - I haven't been able to receive email when I click the get mail button on the button bar.

If I go to the menu bar and utilize that, it sends/receives all my accounts. the inbox numeral also shows there are 168 unread emails, but there are none unread.

and my inbox loads extreeeeemely slowly

HELP! - I'm freaking out.

I run XP, and my virus definitions are up to date and I run weekly scans.
I also run Adaware and Spybot regularly. I updated Thunderbird the other day.

I've defraged, I've cleared my cache, I've run disk cleanup...

I have no idea what to do - again, any help would be appreciated.

David

Edited by thepedalontheright, 09 May 2005 - 10:28 AM.


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#2 jgweed

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Posted 09 May 2005 - 02:06 PM

If you check your Email accounts from the Web, are the 168 Emails there? If they are, are they showing read or unread?
Which version of TB are you using?
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#3 thepedalontheright

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Posted 09 May 2005 - 04:13 PM

version 1.0.2 (20050317)

yes, the emails were stored on the web - showing read and actually all of them were in my thunderbird inbox already -

suggestions?


thanks

#4 phawgg

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Posted 09 May 2005 - 05:08 PM

I've run into that kinda problem when a very large email with attachment is in que.
It never finishes.

I work around it this way.

I go into my email server site.
Locate the culprit.
Download it to my desktop, then delete it.

The mail continues normally after that.

Only it seems it wants to catch up, make up for lost time, and that explains (sort of)
why the confusion over what is downed from the server and what isn't.

If you get multiple downloads of the same emails after the incident, as I have also,
then delete 'em. Carry on.

Some email servers, if free, also do not have "full service" and sometimes
the POP Forwarding that you are relying on for Thunderbird to work is not available.
I understand in your case it is, having had it work fine previously,
but I'm saying POP Forwarding is involved, and it can be problematic
under some circumstances.

BTW, the pedalontheright, in the US that'd be the accelerator? :thumbsup:

Edited by phawgg, 09 May 2005 - 05:18 PM.

patiently patrolling, plenty of persisant pests n' problems ...

#5 jgweed

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Posted 09 May 2005 - 09:23 PM

1. Make sure that you do not have "leave mail on server" for this account.
2. If you have read all the Emails, you could also simply delete them using your server; I have had occasions when the mailbox was so full, my Email client could not load all of them, with the same result.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#6 trickydick

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Posted 09 May 2005 - 09:39 PM

I had the same problem and fixed it rather easily:

1-Do a "Find" and delete all inbox.msf files, they are probably corrupt They should be in your profile folders.
Don't worry, Thunderbird creates a new one on start-up.

2- In Thunderbird in File menu, click on Compact Folder. You should do this every now and then if you have lots of emails going thru.

Your problem should be solved

Hope this helps,
Tricky

#7 thepedalontheright

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Posted 10 May 2005 - 09:12 AM

Thanks for all the responses -- but now the bad news...

1. I did everything all of you suggested. (except there weren't any inbox.msf files)

2. I still have the same problem.

3. I also get an error message when checking email that says "This folder is processing, wait until it is complete and then recheck."

Not to be a pain in the butt, but any other suggestions??

My thinking is, I may need to unistall Thunderbird, and then re-install...but
how do I save all of my messages and then restore them to Thunderbird?

:thumbsup:

Thanks again,
David

#8 jgweed

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Posted 10 May 2005 - 09:36 AM

According to the Mozillazine FAQ...."By default, your mail is stored in your profile folder, along with your address books and settings." If you uninstall TB using add/remove programs, your profile folder is not removed so your Emails should remain.
However, here is a link to the instructions for making a backup of your Emails:

http://kb.mozillazine.org/Moving_your_mail...8Thunderbird%29

Regards,
John
Whereof one cannot speak, thereof one should be silent.

#9 trickydick

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Posted 10 May 2005 - 10:11 AM

You clicked:
Start>>>search>>>inbox.msf in all files and folders and found nothing?

should be in thunderbird/profiles/..../mail/local folders.

If you can't find it you should try compacting folders anyways and,
in thunderbird:

file>>>offline>>>offline settings>>>and check the disk space box at bottom of pop-up.

I don't understand how you can't have an inbox.msf. Hmmmm......
BTW by deleting inbox.msf you will lose any email in INBOX only not any moved to other folders.

Let me know.
Tricky

Edited by trickydick, 10 May 2005 - 10:13 AM.


#10 thepedalontheright

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Posted 10 May 2005 - 10:32 AM

Tricky:

I don't know either - I've searched for that inbox.msf file

no dice...

I looked in the profiles folder - no dice.

I uninstalled Thunderbird and reinstalled - no dice

very perplexing...

Thanks,
David

#11 jgweed

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Posted 13 May 2005 - 02:08 PM

C:\Documents and Settings\<Windows login/user name>\Application Data\Thunderbird\Profiles\<Profile name>\

%APPDATA%\Thunderbird\Profiles\<Profile name>\




http://kb.mozillazine.org/Profile_Folder#Thunderbird
Found this, hope it helps.
Cheers,
John
Whereof one cannot speak, thereof one should be silent.

#12 phawgg

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Posted 14 May 2005 - 02:14 AM

Some differences seem to exist.
See next post.

Edited by phawgg, 14 May 2005 - 02:17 AM.

patiently patrolling, plenty of persisant pests n' problems ...

#13 phawgg

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Posted 14 May 2005 - 02:16 AM

Good find, John

No user name, (profile name) but 135 MB of files that in my situation are called:

ywlncdmx.default (a single folder)

Within this folder are the files in sub-folders that represent all emails I've downloaded from the server (gmail) and the folders I've created to segregate them.

A definate copy/save one when considering a format/partition/load OS change if ever I've seen one. :thumbsup:
patiently patrolling, plenty of persisant pests n' problems ...

#14 thepedalontheright

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Posted 16 May 2005 - 08:25 AM

So is the instruction/thinking that I need to find the file(s) that you are referring to and delete them?

Guess I'm a bit confused.

I still can't use the "get mail" button...and my inbox loads extremely slowly.

thanks for the clarity

David

#15 trickydick

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Posted 16 May 2005 - 10:24 AM

Okay so just so I'm clear you tried searching, C: all files and folders for INBOX.MSF and no luck.
Should be in:

C:\Documents and Settings\(User Name)\Application Data\Thunderbird\Profiles\____.default\Mail\Local folders
If more than one folder in the Mail folder check them all for inbox.msf and delete them all.
DELETE INBOX.MSF ONLY.
If you do find it, delete all instances of it.

Next to your get mail button is there a little arrow if so what options does it give you.

In Thunderbird try this see if it works:(Even if you don't find inbox.msf this should be done on regular basis)
File>>>Compact Folders.

http://kb.mozillazine.org/Compacting_folders

Tricky

Edited by trickydick, 16 May 2005 - 10:30 AM.





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