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Problem with my computer


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#1 Richard ken

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Posted 25 November 2008 - 10:24 PM

When I am using my computer this sometime happen(look down)and I don't know what happen I remember my photoshop was acting weird but it was ok now also when I was downloading something like bitcomet i had a Malware but avast stopped it by moving it to chest and also somehow pop up been popping out and its from internet explorer while I was using Mozilla Firefox so please anyone out there please help me.

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#2 boopme

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Posted 25 November 2008 - 10:55 PM

Hello and welcome I am moving this to the Am I Infected forum for malware tests.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Richard ken

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Posted 26 November 2008 - 12:02 AM

Does this really work also will this like delete any of my saved file like what I have been working on?

#4 Richard ken

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Posted 26 November 2008 - 09:13 AM

Hello and welcome I am moving this to the Am I Infected forum for malware tests.

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Also does this work on Trojan horse because right before I open Mozilla bam a Trojan horse pops up so do you no a program to scan you computer also I have Avast and superantspyware on my computer do you think these work?

#5 boopme

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Posted 26 November 2008 - 09:21 AM

This is both saf and effective. i will not give you anything that is unproven ti run. We will use the scan info to remove any other malware with perhaps another tool if needed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Richard ken

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Posted 26 November 2008 - 10:16 AM

Ok thanks

#7 Richard ken

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Posted 26 November 2008 - 10:33 AM

Copy and paste the contents of that report in your next reply and exit MBAM.

Here's my report for the quick scan:
Malwarebytes' Anti-Malware 1.30
Database version: 1424
Windows 5.1.2600 Service Pack 3

11/26/2008 7:24:24 AM
mbam-log-2008-11-26 (07-24-24).txt

Scan type: Quick Scan
Objects scanned: 54032
Time elapsed: 4 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{70004d5d-3bf6-4d51-43b2-02fc0002cdb5} (Rogue.Errorsafe) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\MS Juan (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\jkwslist (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Juan (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\cookies.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drmgs.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

Thanks for the help and also sorry about the quotes thing.

Edited by Richard ken, 26 November 2008 - 10:39 AM.


#8 boopme

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Posted 26 November 2008 - 12:26 PM

Thats not a problem. Please rerun the scan and post another log. They update MABM often.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Richard ken

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Posted 26 November 2008 - 12:30 PM

Thats not a problem. Please rerun the scan and post another log. They update MABM often.

Here's the latest log
Malwarebytes' Anti-Malware 1.30
Database version: 1424
Windows 5.1.2600 Service Pack 3

11/26/2008 8:12:13 AM
mbam-log-2008-11-26 (08-12-13).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 127040
Time elapsed: 34 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thanks for the help boopme

#10 boopme

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Posted 26 November 2008 - 12:37 PM

Issues gone now too?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Richard ken

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Posted 26 November 2008 - 12:49 PM

yeah thanks for the help

#12 boopme

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Posted 26 November 2008 - 04:55 PM

Excellent,you are welcome ! Finish up with this.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Richard ken

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Posted 26 November 2008 - 06:59 PM

Will Disk cleanup delete anything important like something that keeps the computer memory of what i have saved?Also it did empty out a lot of spaces i remember having 17 gb left and now i got 20 gb left thank you so much.

Edited by Richard ken, 26 November 2008 - 07:00 PM.


#14 boopme

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Posted 26 November 2008 - 08:56 PM

Disk cleanup helps you remove unnecessary files from your computer. These include temporary Internet files, unused programs, and deleted files.
During Disk cleanup your hard drives are scanned for files that can safely be deleted, but you still have the option to keep or delete these files.

How to use Disk Cleanup

Close all programs.
Choose Start menu | All Programs | Accessories | System Tools | Disk Cleanup.
Select the drive you want to clean and click OK.
Most cases this would be C:

In the Files to delete list, check or clear files as desired.

Ex: Downloaded Program Files, Temporary Internet Files, Recycle Bin, Temporary files
If you would like to see the individual files, click View Files.

Click OK to delete the files.
Click Yes to confirm you want to perform the cleanup actions.
Click OK.

You can also safely run ATF Cleaner
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Have you run the Disk Defragmenter recently?
Choose Start menu | All Programs | Accessories | System Tools | Disk Defragmenter.
Select the drive you want to analyze.

Click Analyze.
This may take several minutes.
Click Close or Defragment.

Note: This may take several minutes to several hours, depending on the number of files to consolidate
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Richard ken

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Posted 26 November 2008 - 10:19 PM

THanks Boopme you save me from stressing out on this matter




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