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Google searches only redirected in Firefox only


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11 replies to this topic

#1 cdale73

cdale73

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Posted 24 November 2008 - 07:35 PM

I've scanned my computer using various malware programs including SpyDoctor, Malwarebytes, Spybot, etc... I did have a few issues but I've cleared them and now they've all been running and finding no infections.

This problem only occurs in Firefox and only when I'm using the Google Search engine. After approx the fourth link I click, I get redirected to some random search engine which searches for random things.

Here's my HijackThis log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:31, on 11/24/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TELUS\TELUS eProtect\Fws.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Hotspot Shield\bin\openvpnas.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\SpywareDetector\SDService.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\TELUS\TELUS Wireless Connection Manager\McciTrayApp.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\TELUS\TELUS eProtect\Rps.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\TELUS\TELUS eProtect\rpsupdaterR.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\msdtc.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0D53F822-53AF-4EAA-9324-E607C3C4C750} - (no file)
O2 - BHO: (no name) - {0F21AA6D-3028-4ADB-8E3B-3E16111D400C} - (no file)
O2 - BHO: (no name) - {10781465-6698-4546-8152-0D72FDBD7F4E} - (no file)
O2 - BHO: (no name) - {296E5E18-AAA5-4D1D-B609-69FF4CE2642E} - (no file)
O2 - BHO: (no name) - {2A77DA89-7BEF-4CF6-A7E6-27BC2F73108B} - (no file)
O2 - BHO: (no name) - {2A9578D0-4BE2-494B-8209-6543668B7413} - (no file)
O2 - BHO: (no name) - {2c009537-efb6-4271-8c5d-0c21407f3766} - (no file)
O2 - BHO: (no name) - {301ABCD2-6CCF-488E-ACDB-82DC104C7EB2} - (no file)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {319E60BF-4428-4BC9-B42E-79FE9F56A87D} - (no file)
O2 - BHO: (no name) - {3933F292-0DFA-4BA4-BC37-C5A571226482} - (no file)
O2 - BHO: (no name) - {46E12858-361F-452E-A99A-D78F06894284} - (no file)
O2 - BHO: (no name) - {50C8F64A-4E93-41CA-8859-651076E52001} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5CCA6CD9-7211-4C57-9618-35F63BD47BC9} - (no file)
O2 - BHO: (no name) - {69CB3C06-4418-4C45-8F0C-C6EF783BBC27} - (no file)
O2 - BHO: (no name) - {72000E08-DB89-4313-B33C-C05C87215838} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {895d6594-02ea-41b6-a9a2-a49fbac9aabd} - (no file)
O2 - BHO: (no name) - {8B34CD2A-C65E-4F22-8D91-FB15037CC236} - (no file)
O2 - BHO: (no name) - {A806BC69-8AFD-4C55-B9B8-8CE4E31D99B8} - (no file)
O2 - BHO: (no name) - {a83c4648-3443-4c30-aeea-f611ad582cfd} - (no file)
O2 - BHO: (no name) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - (no file)
O2 - BHO: (no name) - {B0FE9DF9-A3F0-46CC-9F0D-C5CD1D1D86F7} - (no file)
O2 - BHO: (no name) - {B17E2E36-7A65-4300-9889-059062CA2454} - (no file)
O2 - BHO: (no name) - {BB9C39A0-A279-452A-899D-D371948A042F} - (no file)
O2 - BHO: (no name) - {C1EC919E-D556-41DF-B956-81889065757E} - (no file)
O2 - BHO: (no name) - {C21D5440-C5DA-4402-9B8A-C61F26DE6554} - (no file)
O2 - BHO: (no name) - {c393c68f-3179-4595-a942-f00f7868e8e0} - (no file)
O2 - BHO: (no name) - {CE5BE82F-73BE-4E40-967C-876D871982DB} - (no file)
O2 - BHO: (no name) - {FA6D934C-4C1B-4C82-A48E-F094A33A5070} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [TelusWCC_McciTrayApp] C:\Program Files\TELUS\TELUS Wireless Connection Manager\McciTrayApp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [TELUS eProtect] "C:\Program Files\TELUS\TELUS eProtect\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\TELUS\TELUS eProtect\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\TELUS\TELUS eProtect\IdxClnR.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\TELUS\TELUS eProtect\IdxClnR.exe"
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase6662.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1213065944875
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1214175985250
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: c006C77E - C:\WINDOWS\
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Hotspot Shield Service (HotspotShieldService) - Unknown owner - C:\Program Files\Hotspot Shield\bin\openvpnas.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: TELUS eProtect Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\TELUS\TELUS eProtect\rpsupdaterR.exe
O23 - Service: TELUS eProtect Firewall (RP_FWS) - TELUS - C:\Program Files\TELUS\TELUS eProtect\Fws.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SDService - Max Secure Software - C:\Program Files\SpywareDetector\SDService.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

--
End of file - 11025 bytes

Another question, all those entries BHO: (no name)... no file... what are those? Can I delete them?

thanks, let me know what you need next...

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#2 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
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  • Gender:Male
  • Location:Redmond, Washington
  • Local time:08:01 AM

Posted 24 November 2008 - 09:36 PM

Hello, cdale73
:thumbsup: to BleepingComputer.com

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:
  • In the meantime, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Finally, please reply using the Posted Image button in the lower left hand corner of your screen.


We Need to Run ComboFix

Note to readers of this post other than the starter of this thread:
ComboFix is a VERY POWERFUL tool which should NOT BE USED without guidance of an expert.

How to run ComboFix:
  • Please download ComboFix from one of the following mirrors, and save it to your desktop.
  • Disable any running Anti-Virus or Anti-Malware programs. This includes Firewalls, Anti-Virus, Spyware Scanners, etc. Any or all of them may interfere with the running of ComboFix.
  • Double click Posted Image on your desktop.
  • Read and accept (Press Yes) to the disclaimer.
  • For Windows XP Systems: Install the Recovery Console:
    • If you are using Windows XP and do not already have the Recovery Console installed, please ensure your internet connection is active (if possible), and press Yes. If for some reason your internet is not working, please press No. If you are not using Windows XP, you will not be prompted.
    • When prompted to accept the EULA, press OK.
    • Accept Microsoft's EULA (Press Yes).
    • When you are told that the RC is installed correctly, please press YES to continue scanning for malware.
  • ComboFix will run. Simply wait for it to finish.
  • When it finishes, ComboFix will produce a log. Please post that log in your next reply here :)
In your next reply, please include the following:
  • ComboFix.txt
  • A New HiJack This log

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
Posted Image

#3 cdale73

cdale73
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Posted 24 November 2008 - 10:06 PM

Hi Billy,

Wow, you guys are quick! Thank you so much for helping me out! Very nice of you.

I've attached the 2 log files requested.

Cynthia

Attached Files



#4 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
  • 12,304 posts
  • OFFLINE
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  • Gender:Male
  • Location:Redmond, Washington
  • Local time:08:01 AM

Posted 25 November 2008 - 05:20 PM

Hello, cdale73
Not always lol. You just happened to win Bill's point finger at random line on monitor drawing ;)

You appear to have a Registry Cleaner installed!
The following is referring to Eusing Free Registry Cleaner
Please be aware that bleepingcomputer staff do not recommend the usage of registry cleaners / tools due to the following facts:
  • Registry tools can cause irreparable damage to your Operating System
  • Registry tools can, as a result of the above, render your pc to be inoperable.
This is done, assuming that the major audience here at this board might be inexperienced users and thus a suggested safeguard from our side.
If you feel you have the need for a registry cleaner, then you are just as welcome to keep it. This is what we refer to an "optional fix" and is up to the user, so just take this as a recommendation from my side.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE)6 Update 10...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows" (OR if you are on a x64 system, "Windows x64")
  • Select your Language: "Multi-Language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs (Or "Uninstall a Program" on Vista) and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u10-windows-i586-p.exe (Or jre-6u10-windows-x64.exe for x64 systems)
  • Follow the on screen instructions to install the latest Java version.
We need to execute an OTMoveIt3 script
  • Please download OTMoveIt3 by OldTimer and save it to your desktop.
  • Double click the Posted Image icon on your desktop.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    :reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
    [-HKEY_CLASSES_ROOT\CLSID\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}]
    [-HKEY_CLASSES_ROOT\CLSID\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "-FreedomNeedsReboot"=-
    :commands
    [EmptyTemp]
  • Push the large Posted Image button.
  • OTMI3 may ask to reboot the machine. Please do so if asked.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
  • If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
I would like us to use ESET (NOD32)'s Online Scanner
  • Please go to ESET OnlineScan (NOD32)
  • You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
  • Now click Start
  • Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
  • Click Start
    • Note: (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan
  • The Onlinescan will now start and scan your pc (this could take a while)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
  • Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
  • The Scanresults will now open in Notepad
  • Click into the text area, right-click and chose "select all" (or use +A)
  • Right-click again and chose "Copy" (or +C)
  • Close/Exit Notepad
  • Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.
Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

In your next reply, please include the following:
  • OTMoveIt3's Log
  • ESET OnlineScan's Log
  • A New HiJack This log

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
Posted Image

#5 cdale73

cdale73
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Posted 25 November 2008 - 08:26 PM

Hello again

online scan results: (no threats found)
# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3640 (20081125)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=b5d0bcc34a882d4c8c0bc1fc5e667822
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2008-11-26 01:09:01
# local_time=2008-11-25 05:09:01 (-0800, Pacific Standard Time)
# country="United States"
# osver=5.1.2600 NT Service Pack 3
# scanned=355138
# found=0
# scan_time=6196

Attached Files



#6 Billy O'Neal

Billy O'Neal

    Visual C++ STL Maintainer


  • Malware Response Team
  • 12,304 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Redmond, Washington
  • Local time:08:01 AM

Posted 25 November 2008 - 09:46 PM

Hello, cdale73
Congratulations! You now appear clean! :thumbsup:

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware
We Need to Remove ComboFix
  • Please go to Start -> Run
  • Enter "ComboFix /u" (without quotes). Note the space betwen "ComboFix" and "/u", it needs to be there.
    Posted Image
  • Press OK (Or hit enter).
  • Allow ComboFix to remove itself.
We Need to Clean Up Our Mess
  • Please reopen Posted Image on your desktop.
  • Push the large "Cleanup" button
  • Allow your system to reboot
Recommendations
Below are some recommendations to lower your chances of (re)infection.
  • Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  • Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  • Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    • Click the "Start Menu" (or Windows Orb)
    • Click "All Programs"
    • Click "Windows Update"
    • On the left, choose "Change Settings"
    • Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    • Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    • Click "Check for Updates" in the upper left corner.
    • Follow the instructions to install the latest updates.
    • Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :).
Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#7 cdale73

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Posted 25 November 2008 - 10:06 PM

Hi Billy

Unfortunately, I'm still having the same issue. Google searches redirect me to random search sites like qiwisearch for example, whatever that is. It's one link out of 4-5, legitimate links as well. Again, only in Firefox, only with Google. Yahoo searches for example don't have any issues. No idea what's going on here. It's never happened before.

#8 Billy O'Neal

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Posted 25 November 2008 - 10:22 PM

Hello, cdale73
Hmm... alright.. there was a line firefox related that I was not 100% sure on... let's give this a shot :thumbsup:

We need to re-run ComboFix with some additonal directives.
  • Please disable any running anti-virus programs.

    If you are unsure how to do this, see this topic: http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Open notepad and copy/paste the text in the quotebox below into it:
    EXTRA::
    FIREFOX::
    FireFox -: Profile - c:\documents and settings\Cynthia Gregoire\Application Data\Mozilla\Firefox\Profiles\q4w7kg0m.default\
    FF -: plugin - c:\documents and settings\Cynthia Gregoire\Application Data\Mozilla\Firefox\Profiles\q4w7kg0m.default\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071101000055.dll
    file::
    c:\documents and settings\Cynthia Gregoire\Application Data\Mozilla\Firefox\Profiles\q4w7kg0m.default\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071101000055.dll
  • Save this as CFScript.txt, in the same location as ComboFix.exe
  • Posted Image
    Refering to the picture above, drag CFScript into ComboFix.exe
  • When finished, it shall produce a log for you at "C:\ComboFix.txt". Please copy and paste that report here.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

In your next reply, please include the following:
  • ComboFix.txt

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#9 cdale73

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Posted 26 November 2008 - 02:30 AM

Hello Billy,

I was doing some research in the meantime and I came across the following webpage: http://www.enigmasoftware.com/support/troj...-activity-page/

Although my issue wasn't exactly what they explain, it was very similar. I went to my c:\program files\mozilla firefox\extensions folder and in there there was a folder with a series of numbers and letters which contained another folder named "chrome". "Chrome" can also be found in another place within the firefox folder but contains way more files. This one only had about 3. Furthermore, it had been created the day my issues started. It contained a couple of ".js" files. The whole thing looked suspicious and maybe I shouldn't have done this but I deleted it. I reopened Firefox and my problem seems to be gone.

Does any of this make any sense to you? Should I go through your next set of steps anyway? I'm not sure it's solved, it seems to be but it might creep back in. Seems too good to be true.

thank you so much.

#10 Billy O'Neal

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Posted 26 November 2008 - 02:07 PM

Yes, it makes sense. Chrome contains your firefox profile information. Please run the CF instructions and let me know if that fixes it :thumbsup:

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#11 cdale73

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Posted 27 November 2008 - 11:33 PM

Hello again,

I've attached the new combofix log.

Everything seems to be working fine. Thank you so much for your help!!! I really appreciate your time!

Attached Files



#12 Billy O'Neal

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Posted 27 November 2008 - 11:42 PM

Hello, cdale73
Okie dokie :thumbsup:

Please follow the instructions in Post #6 to remove combofix and clean up the mess.

Since this issue appears resolved, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

Billy3
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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