Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antivirus not starting & won't run...


  • This topic is locked This topic is locked
9 replies to this topic

#1 kwier

kwier

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:55 PM

Posted 24 November 2008 - 02:23 PM

Yesterday I noticed my Nod32 did not start up. When I try to start it manually, nothing happens. Of course I came to this site to do a little searching but don't really want to do anything that may create a bigger mess. Also when I go to eset.com or some areas of this website, the browser just closes. Can someone please guide me systematically to clear this up?
Thanks

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:02:55 PM

Posted 24 November 2008 - 03:16 PM

Let's see if any nasties show up
----------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Edited by garmanma, 25 November 2008 - 03:30 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 kwier

kwier
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:55 PM

Posted 24 November 2008 - 06:51 PM

I do have MalwareBytes installed & run it regularly. I did do this today (full scan) right before I came here for help, so I will attach the lastest log. Even though I did remove the infected file, I was still having the same issue. Please let me know what to do next. Thanks!


Malwarebytes' Anti-Malware 1.30
Database version: 1419
Windows 5.1.2600 Service Pack 3

11/24/2008 11:20:48 AM
mbam-log-2008-11-24 (11-20-48).txt

Scan type: Full Scan (C:\|D:\|E:\|S:\|Z:\|)
Objects scanned: 146350
Time elapsed: 1 hour(s), 57 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP719\A0070406.sys (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\8960e25a7277b7249a84734801c84082.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#4 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:02:55 PM

Posted 24 November 2008 - 07:56 PM

Please humor me and reboot and try Mbam one more time

when I go to eset.com or some areas of this website, the browser just closes.


If you are behind a router, reset it and give it a strong password
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 kwier

kwier
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:55 PM

Posted 24 November 2008 - 10:30 PM

Mark,
Thanks for the reply. I rebooted, updated Mbam and ran the quick scan. It didn't find anything; here is the log.

Malwarebytes' Anti-Malware 1.30
Database version: 1421
Windows 5.1.2600 Service Pack 3

11/24/2008 10:24:02 PM
mbam-log-2008-11-24 (22-24-02).txt

Scan type: Quick Scan
Objects scanned: 55726
Time elapsed: 8 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I do have a Linksys router & an wireless access point. Should I reset them both?

#6 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:02:55 PM

Posted 25 November 2008 - 12:12 PM

I do have a Linksys router & an wireless access point. Should I reset them both?


Yes, please do. We are finding several instances of this recently

Edited by garmanma, 25 November 2008 - 12:12 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 kwier

kwier
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:55 PM

Posted 25 November 2008 - 01:37 PM

OK, I've reset both the router and the wap. Still having the same issues. What should I do next?

#8 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:02:55 PM

Posted 25 November 2008 - 03:27 PM

Your log is clean and you have reached the end of my limitations. I would suggest following the instructions here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post the log in the correct forum here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Our HJT team experts will be able to help you, just please be patient
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 kwier

kwier
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:02:55 PM

Posted 26 November 2008 - 08:35 AM

Thanks, I'll do that. Am away for the holiday right now anyway.

#10 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,993 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:55 PM

Posted 28 November 2008 - 09:05 PM

Hello kwier,

I hope you enjoyed your holiday. Now that you have posted an HJT log here: http://www.bleepingcomputer.com/forums/t/182615/antivirus-wont-run-cant-access-antivirus-websites/, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users