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Nearly total shutdown.


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#1 ObscureAllure

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Posted 24 November 2008 - 12:21 PM

So, last night my husband decided to download the new movie "TWILIGHT" from a torrent site. (Sadly, I was in the tub and was not able to stop this little endeavor) He opened the 'movie' in WMP. It told him he needed to install something to play it (an update he believes) and it looked like a popup inside of the movie player he says. So he clicked it. And since then I've had a near melt down.

After he told me (only just this morning - something like 16 hours after the download :thumbsup:) about it I moved to safe mode. Right when safemode loads it says that "The application or DLL 'globalroot\systemroot\system32\TDSSoitu.dll' is not a valid windows image. Please check this against your windows diskette."
I tried scanning with AVG (safe mode/command prompt mode) and it found a trojan - then while scanning it froze the program and shut it down. I tried running it again (didn't find trojan this time) but it still halts on the same file and causes a shutdown error. I can't get past this stupid file but because it's in safemode and the screen is smaller I can't see the total file path, only that it's in application data/microsoft folder.

I can't navigate to that folder because it's apparently hidden and I can't get to the folder options to allow view of hidden folders/files.

I can't system restore (all the dates are greys out).

Adaware won't load. (As most other programs won't)

AVG won't scan past that one file.

I am completely and utterly LOST now. :flowers: I have not the faintest idea what to do. Anyone have any suggestions? Any help is greatly appreciated.

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#2 ObscureAllure

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Posted 24 November 2008 - 12:45 PM

And poking around on here - I see that the file I believe AVG told me was a trojan was a slip up by AVG (user32.dll)

Oh to the joy.

#3 rigel

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Posted 24 November 2008 - 12:55 PM

Try this:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 rigel

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Posted 24 November 2008 - 12:56 PM

One other thing - since you mention TDSS -

TDSS is a very nasty rootkit - A warning is due here:

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

? "When should I re-format? How should I reinstall?"
? "Help: I Got Hacked. Now What Do I Do?"
? "Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. Let me know how you wish to proceed.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 ObscureAllure

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Posted 24 November 2008 - 01:29 PM

before I could do any of the above - I restarted to go back into safe mode, when doing so computer suto restarted part way through listing files. So I allowed it to restart on it's own - now a blue screen that says STOP: c0000139 {Entry Point Not Found} The procedure entry point GdiGetBitmapBitSize could not be located in the dynamic link library GDI32.dll.

I can't do anything or load anything.

Apparently I'm not meant to ever use this thing again. :thumbsup:

#6 ObscureAllure

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Posted 24 November 2008 - 02:54 PM

All the research I find on the net tells me to update the GDI32.dll file - but as I am unable to load windows to do it - I'm unsure as how to proceed.

#7 rigel

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Posted 24 November 2008 - 06:21 PM

I think it's time to get you to the HJT forum. Please follow this guide starting at step (9). Post a log to the HJT forum and a team member will help you as soon as possible.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 scff249

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Posted 24 November 2008 - 06:48 PM

Um, Rigel. Just to note, the HJT preparation guide has changed. It probably should start at Step 6 (which is downloading and following the instructions for RSIT)

....yeah...excuse me for the intrusion. It's just one of my little quirks....:thumbsup:

Edited by scff249, 24 November 2008 - 07:02 PM.

"Ototo'i wa usagi o mita no...Kino wa shika...Kyo wa anata." -Kotomi Ichinose (Clannad) [see below for translation]
"Day before yesterday I saw a rabbit, and yesterday a deer, and today, you." -The Dandelion Girl
"You are not alone, and you are not strange. You are you, and everyone has damage. Be the better person." -Katawa Shoujo


#9 rigel

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Posted 24 November 2008 - 08:04 PM

Quirks excused... I didn't get the memo.

Forgive the error ObscureAllure, please start at step (7) and follow the topic from there. Let me know if you have any problems.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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